Commercial Lines Manager / Office Manager

Job Description

Job Description

Ark Insurance is a start-up commercial property & casualty insurance agency in Houston, Texas with the objective of becoming the Best Workplace in Texas. We realize that is a tall task, so we are looking for "A-Players" to help us achieve that goal through creating a culture that provides for our customers, communities, and our team members that make it all possible. Ark is built on the foundation of family values, and our commitment to a genuine family culture extends beyond our clients. It is a testament to how we cherish and support our most invaluable assetour staff. Our goal has always been to cultivate a workplace that genuinely inspires and motivates individuals to be their best each and every day. So, if you are looking for an opportunity that could result in a long-term career, look no further than Ark Insurance Agency!

This is a full-time role for a Client Experience Manager. The Client Experience Manager will be responsible for providing excellent customer service and support to our clients. The daily responsibilities include answering calls, addressing inquiries, providing solutions, processing transactions and claims, managing accounts and ensuring customer satisfaction. Long term responsibilities will include aiding in building out : office procedures, company culture, and our team.

Benefits

Annual Base Salary + Bonus Opportunities

Flexible Schedule

Work from Home

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Paid Time Off (PTO)

Evenings Off

Responsibilities

• Oversee daily administrative operations of the agency
• Implement and maintain office policies and procedures
• Supervise administrative staff, customer service representatives, and possibly junior agents
• Manage staff schedules, time off, and performance evaluations
• Oversee the customer service process to ensure client satisfaction
• Maintain agency management systems (AMS360)
• Act as a liaison with insurance carriers, underwriting teams, and service providers
• HELP OUR COMPANY GROW! : )

Requirements