Showroom / Counter Parts Sales

Job Description

Job Description

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Overhead Door Company of St. Louis™, a DH Pace Company, Inc. is seeking to hire a Showroom Representative / Counter Parts Sales Associate to provide administrative support to staff, department and management. This individual will be responsible for representing the company in a professional manner, counter parts sales, and troubleshooting. Standard work hours Monday-Friday 8 : 00am-5 : 00pm. Commission opportunity!

Position Overview :

• Represent the company in a professional manner with good customer service and verbal communication skills
• Communicate with customer, supervisor or other office personnel in an effective and timely manner
• Provide administrative support to staff, department and management. Receive incoming calls from customers that require service / sales by identify the type of call, type of problem, and then schedule the service appointment assuring the customers timing preference is met for a specific day and time of day
• Review, receive, and process parts deliveries and technician parts picklists
• Troubleshoot and walk customers through remote-control set up
• Provide details about various doors in the showroom for customers
• Utilize a gas cutting torch and other hand tools to cut springs / cables
• Other duties as assigned

Qualifications :

Our benefit offerings include :

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)