Service Advisor

Job Description

Job Description

More people are saying goodbye to their old jobs and Hello to their new careers. Hello, Automotive Group will be bringing a unique experience to the Temecula Auto Mall. If you're passionate about working with great people and delivering an exceptional experience for our customers, Hello Auto is the place for you.  Come work in a team environment and help build the new automotive experience at Hello Subaru of Temecula.

Responsibilities

• Creates service orders and assists with flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

Benefits :

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.