Application Specialist

Description

The best NIField Application Engineerseffectively balance their time between face-to-face interactions with target customers technical activities and providing insight and feedback as the voice of the customer. Field Application Engineers serve as highly trusted technical consultants in the Aerospace Defense& Government (ADG) Industry allowing them to influence the technical direction of target accounts to ensure mutual customer and long-term NI success. They inspire internal NI and customer stakeholders to action through leading and coordinating technical strategy and activities that achieve co-authored technical objectives for top accounts. They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers current and future technical needs. This position is compensated by 80% base salary and 20% variable pay based on achievement of key sales objectives and account revenue.

Quick Summary

NI Field Applications Engineers spend most of their time :

Building key technical relationships at top accounts by demonstrating great technical credibility that increases customer technical confidence in NI

Understanding and assisting in creation of customer technical requirements

Providing recommendations on software and hardware architectures while helping customers understand the test system development process to ensure success

Collaborating with NI Account Managers as part of an account team to lead development and execution of the account technical strategy which provides better insight to the overall account strategy and opportunity pipeline

Coordinating with and informing internal stakeholders to execute on account technical initiatives and provide feedback to increase account success

Leveraging industry application area and account knowledge to uncover and influence customer future technical needs and challenges thereby generating further technical demand for NI products services and support

Key Performance Objectives

Achievement of key sales objectives for assigned account(s) tied to generating technical demand account strategy success and account(s) annual quota attainment

Understanding target customers business drivers to generate technical demand by collaborating with customers to understand primary business initiatives and direction. Demonstrating a customer-focus mentality through understanding the customers known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform. A new FAE will learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of the first year

Establishing a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies assisting with incorporating them into an account plan executing on customer technical engagements in both pre- and post-sales capacities coordinating with other technical resources and R&D as additional technical expertise is needed. Within the first 6 months establish account technical objectives and activities plan with key measures aligning technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understanding the FAE role in joint engagements with the account team

Developing strong customer relationships to become a technical trusted advisor by developing a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization. Contacting and / or meeting with existing customers to evaluate open engagements and anticipate future needs. After 12 months clients should view a new FAE as a trusted technical advisor on industry trends and NI platforms.

Developing and applying industry application and NI platform knowledge thereby demonstrating technical expertise in NI software and hardware platforms for your account(s). Developing familiarity with 3rd party and competitors products to understand NI platforms differentiation. Advise customers on the latest industry trends and recommend and implement NI platforms to enable customer success. By the end of the first year a new FAE is expected to have taken all relevant NI hardware classes and achieved Certified LabVIEW Developer (CLD) and Certified TestStand (CTD) certifications.

Providing customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts in ADG technologies. Sharing knowledge on customer and industry expectations and current experience with the NI platform to the ADG Business Unit (BU) and Product Planning to assist with evolving the NI platform shaping NIs ADG go-to-market approach and influencing NI product roadmaps. By the end of the first year a new FAE will gain sufficient account and industry acumen to provide tangible and valued insight and feedback to key BU and Product Planning stakeholders.

Basic Qualifications

BS degree in STEM (Science Technology Engineering or Mathematics)

5 years of Test and Measurement industry experience

3 years of software programming experience

• Authorized to work in the United States without sponsorship now and in the future

Individuals with temporary visas such as E F-1 (including those with OPT or CPT) H-1 H-2 L-1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Our Culture & Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Required Experience :

IC

Key Skills

Laboratory Experience,SQL,Accounts Receivable,.NET,DICOM,Cash Application,Product Demos,Sonography,Customer Support,Medical Imaging,Technical Support,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1