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IT Help Desk Specialist (Pleasanton)
IT Help Desk Specialist (Pleasanton)Kavaliro • Pleasanton, CA, United States
IT Help Desk Specialist (Pleasanton)

IT Help Desk Specialist (Pleasanton)

Kavaliro • Pleasanton, CA, United States
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  • [job_card.full_time]
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JOB SUMMARY :

Our client is seeking an IT Specialist for a contract / project opportunity (with possibility to convert fulltime). As an IT Specialist I, youll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. Youll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system.

Key Responsibilities :

  • Work within the IT team on a Window 11 migration.
  • Provide technical support to users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Document issues and resolutions in a ticketing system.
  • Perform routine system maintenance and updates.
  • Install, configure, and maintain operating systems, applications, and updates.
  • Offer basic training and guidance to users on software and hardware.
  • Collaborate with the IT team to resolve complex issues and improve processes.
  • Perform other duties as assigned.

Requirements :

  • 1+ years of hands on IT Support experience
  • Associate degree, specialized certification, or equivalent training
  • Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android).
  • Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems.
  • Basic understanding of networking and troubleshooting.
  • Having gone through a Windows 11 upgrade / migration a major plus
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