Italian Speaking Customer Service for Energy (Oil & Gas) industry

Italian Speaking Customer Service Role

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, across various countries. We specialize in diverse industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to ensure a perfect match between candidates and employers, ultimately helping individuals find their dream jobs abroad. Currently, we are excited to announce a new opportunity for an Italian Speaking Customer Service role in the Energy (Oil & Gas) industry. This position is essential for facilitating communication and support for Italian-speaking clients in an expanding market. The ideal candidate will provide exemplary customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction all while contributing to the growth of the company in a fascinating sector. Join us in making a difference in the energy sector by helping clients navigate their services and resolving their concerns in a professional and efficient manner. If you are passionate about customer service and have the necessary language skills, we would love to hear from you!

Responsibilities

• Provide high-quality customer service to Italian-speaking clients in the Energy (Oil & Gas) sector.
• Assist customers with inquiries regarding products and services, ensuring accurate information is conveyed.
• Resolve customer complaints effectively and efficiently, maintaining a professional demeanor at all times.
• Perform follow-ups on customer queries to ensure satisfaction and enhance customer experience.
• Collaborate with internal teams to address and rectify customer concerns promptly.
• Maintain detailed records of customer interactions and transactions for reference and quality assurance.
• Continuously seek to improve the customer service process for greater efficiency and effectiveness.