Director of Auxiliary Services

Director of Auxiliary Services

GA292

Exempt

Full Time

No

A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position.

Yes

This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

Yes

This position could potentially be required to work (depending on the event) during an emergency closing.

Yes

This position does require a Statement of Personal Economic Interest.

Yes

A restricted position would be subject to availability of funding. This is a restricted position.

The Director of Auxiliary Services serves as a key member of the Auxiliary Services leadership team, providing strategic and operational oversight across a broad portfolio of services that enhance the student, faculty, staff, and visitor experience at Christopher Newport University (CNU). This position also serves as the University’s Parking Director, responsible for planning, managing, and enforcing all campus parking and transportation operations.

Reporting to the Executive Director of Auxiliary Services, the Director will support the effective delivery of dining, retail, vending, campus card, event support, and other auxiliary programs, while directly leading the parking and transportation function. The role requires a collaborative, customer-focused leader who can balance operational efficiency with the mission of creating a welcoming and service-oriented campus environment.

The Director of Auxiliary Services will be someone who works with strong commitments to professionalism, excellence in customer service, and a “Students First” philosophy and approach to work, as well as with a high degree of accuracy and attention to detail.

• Provides support to the Executive Director for Auxiliary Services in managing Parking and Auxiliary Services operations and works to assure high quality and excellence in these operations, based upon best practices in operations within institutions of higher education across the nation.

• Works with the Executive Director for Auxiliary Services and/or others as designated by the Executive Director for Auxiliary Services in presenting budget requests and in monitoring budgets, including operating budgets, as well as budgets for capital improvement and renovation projects in areas of assigned responsibilities.

• Provide leadership and oversight for multiple auxiliary units, to include, but not limited to, auxiliary Recruitment/Onboarding, Auxiliary Services risk management, parking, by ensuring operational excellence, fiscal responsibility, and outstanding customer service. Overseeing the creation and execution of Standard Operating Procedures consistent with the University’s Strategic Compass.

• Assist the Executive Director in planning, implementing, and assessing Auxiliary Services that support the University’s mission and The Strategic Compass.

• Works with auditors and provides data to auditors as required for audits and prepares management responses to audit recommendations and findings for assigned areas of responsibility, for review and approval by the Executive Director for Auxiliary Services.

• Prepares written procedures and monitors work processes to assure compliance. Provides overall business, administrative, financial management, and operations support to the Executive Director for Auxiliary Services in directing the operations in Parking Services.

• Serve as the University’s Parking Director, overseeing all aspects of parking operations, policy development, enforcement, and appeals.

• Support the development of contracts, vendor relationships, and service-level agreements across for Parking Services. Serves as contract administrator for contractual partner(s), as assigned.

• Partner with campus stakeholders to enhance the student and visitor experience through innovative services and technology especially in Parking Services. Facilitates communication to the Campus Community on matters pertaining to Parking Services and addresses customer service issues with students, faculty, staff, and visitors of the University, as well as maintains positive business relationships with vendors and contractors.

• Works closely with other campus constituents in managing/coordinating parking support for a wide variety of special University events, including but not limited to Athletics events, Ferguson Center for the Arts events, Admission events, etc. Closely monitors University events calendars and maintains a related centralized calendar of events for which Parking Services support is necessary. Ensures that appropriate staff and/or contractor personnel are scheduled accordingly to provide the necessary support.

• Develop and manage the annual parking budget, ensuring compliance, efficiency, and fiscal sustainability.

• Oversee the issuance of permits, citation management, and customer service functions related to parking.

• Analyze parking utilization, anticipate future needs, and implement strategies to optimize available resources.

• Collaborate with University Police, Facilities, and Student Affairs to ensure safe, accessible, and well-managed and maintained parking and transportation systems.

• Lead and supervise staff, fostering a culture of accountability, teamwork, and service.

• Prepares, and/or reviews and analyzes reports pertaining to the financial and operating performance, including but not limited to, revenues and expenses.

• Provides management, training, and supervision of assigned personnel. Works to assure accuracy in all cash handling and record keeping within assigned areas of responsibility.

• Provides development, support, and monitoring of internal controls in the effective management of administrative/business processes of Parking Services operations, adheres to and maintains appropriate internal controls pertaining to, but not limited to, budgets and expenditures, adhering to applicable payroll and personnel policies and procedures, tracking of moveable property or equipment, maintaining appropriate controls regarding Banner system and parking management system access, maintains physical security of assigned building areas, assuring business use of University property, and follows appropriate procedures for termination clearance of any employees in assigned areas of supervision, terminating their employment from the University.

• Works to develop operational goals and metrics for effective measurement, monitoring, and accountability of accomplishments within Parking Services and provides associated reports to the Executive Director for Auxiliary Services.

• Assists with the development, implementation, and reporting of outcomes assessments for Parking Services operations in accordance with schedules established by the University Assessment Office. Assists in formulating outcomes and related assessments targeted at operational improvements within Parking Services.

• Maintains familiarity with applicable laws, rules, and regulations of the federal government, the Commonwealth of Virginia, the University’s Board of Visitors, and of Christopher Newport University.

• Develops and maintains positive and professional customer service and relations within the Auxiliary Services, as well as with all constituencies to include students, faculty, employees/staff, and guests of the University. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the “Students First” philosophy and values at CNU.

• This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to her or him to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

• Maintains lists of staff members who are designated as Campus Security Authorities (CSAs) and works to ensure they maintain compliance with the associated annual training and reporting requirements of the Clery Act.

• This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

• This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

• Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established for employees under your supervision.

• Ensure employees under your supervision are trained in safety standards and procedures for their positions.

• Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines.

• Maintains familiarity and/or compliance with procurement regulations of the Commonwealth of Virginia and Christopher Newport University, including the eVA system and Small Purchase Procurement Card requirements, as applicable.

• Occasionally works on nights and weekends in performance of duties.

• Performs other duties as assigned.

• High levels of skill in personal and professional integrity.
• High levels of skill in accuracy and attention to detail.
• Exceptional interpersonal and customer service skills, excellent verbal and written communications skills, the ability to function well with deadlines and to manage multiple priorities with competing timelines required.
• The ability to work on multiple projects simultaneously and to work well under limited time constraints is required.

Master’s degree or Bachelor’s degree with experience that equates to an advanced degree.

Training or professional development directly applicable to managing or directing Auxiliary Services operations in a government, college or university setting preferred.

Closely related operational experience, or other applicable and transferable business/operations experience, with a proven record of success in leadership responsibilities in managing or directing Parking Services functions, or in closely equivalent business/operations required.

- Progressively responsible experience in managing or directing multiple employee operations, including contract administration and direct supervision of staff in a government, college or university setting is strongly preferred.

- Experience in developing and evaluating requests for proposals and in developing metrics and/or outcomes assessments preferred.

Experience, as described below, is also preferred. This is an excellent career opportunity for consideration by candidates who:

– Have experience in a current or previous manager or assistant/associate director position, or a closely related field

-Are interested in making a progressive career step to become the Director of Auxiliary Services at CNU

– Have responsibilities commensurate with the Director of Auxiliary Services position at CNU, in a college or university setting of similar size and scope; or in a closely related field, with similar capacity of size and scope of responsibilities, interested in transitioning to CNU, if selected.

Commensurate with Education and Experience.

Christopher Newport University is anchored in excellence, and that is reflected in our ranking as the #1 regional public university in Virginia and #3 among regional public universities in the South. We are an inclusive and kind community, founded on our shared values of honor, scholarship, service and leadership. We offer an outstanding liberal arts education provided by dedicated, gifted teacher-scholars who are supported by a compassionate team of faculty and staff. Our 4,500 undergraduate and graduate students pursue more than 90 areas of study, as they live and learn on a largely residential campus. CNU’s on-campus performing and visual arts centers offer Broadway shows, world-class performances, engaging exhibitions, transformative lectures and classes, and more. Our athletics program is the winningest at any level in Virginia.

Christopher Newport University is in the heart of Newport News, a vibrant city with breathtaking scenery and unique experiences. The city and region offer affordable neighborhoods, local and name-brand shops, diverse dining options, local parks and water access, and fun recreational opportunities. Whatever your interests and goals, you belong at CNU! For further details and information about Christopher Newport, visit cnu.edu.

No

AP427P

1

10/01/2025

10/21/2025

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.

This position will be posted until filled, however for priority consideration, please apply by 10/21/2025.

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

https://jobs.cnu.edu/postings/19959

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

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