Work Experience Lead

Location : San Francisco (100% In-Office)

Giga builds and deploys AI support agents for the largest B2C companies in the world. Enterprises like DoorDash trust Giga with their most complex support and operations problems, dramatically improving their resolution rate while also accelerating their operations roadmap from years to months.

Our mission is to reprogram each of the worlds largest companies using AI, reaching every person on Earth.

About the Role

Own Gigas real world infrastructure as we scale to 100+ people. Youll be responsible for our new Dogpatch HQ (25k sq ft), events, and the end-to-end in-person employee experience.

What Youll Do

Own the physical workplace : Lead the setup and ongoing operations of our Dogpatch office (25k sq ft) as we scale.

Run vendors and office operations : Own relationships and contracts with IT, janitorial, catering, security, building management, and other key vendors.

Automate onboarding and the employee lifecycle : Build workflows for SSO, laptop provisioning, access badges, and workspace setup so they are fast and invisible.

Shape culture and events : Design and run in-person rituals such as all-hands, guest talks, team offsites, and cultural moments.

Who You Are

Seasoned : You have led workplace, facilities, or office operations for a high-growth, in-person tech company, or an equivalent operational role with heavy on-site responsibility.

Hands-on : You are high-agency and execution-oriented. You see something broken or inefficient and fix it without being asked.

Business-savvy : You are comfortable owning vendors, contracts, and budgets and you negotiate for quality and reliability.

Structured : You think in systems and automation. You do not just create a one-off solution, you build a repeatable process.

Detailed : You care deeply about in-person culture and believe the physical environment can accelerate performance.

Perks and Benefits

Competitive total compensation

Equinox membership

Full health, dental, and vision coverage

On-demand snacks, coffee, and DoorDash Credits

Ubers covered home