Community Manager

COMMUNITY MANAGER

The Community Manager is responsible for overseeing the entire operations of a housing community

under the supervision of the Regional Supervisor. As a Community Manager, you will manage all

phases of the operations, including personnel, leasing, maintenance, financial, administration & risk

management. As an on-site leader, you will supervise all aspects of the property and staff to ensure

compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability

concerns.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Personnel Management

o Use consistent techniques & company directives to screen, hire, train, coach, and develop

on-site staff

o Ensure the effectiveness of staff through ongoing training, coaching, counseling, and

guidance in compliance with Asset training benchmarks.

o Complete weekly / daily office & maintenance staff schedules and assignments

o Deal effectively and consistently with performance problems; document adequately,

communicate with direct supervisor and HR, and terminate appropriately when

necessary.

o Promote harmony and quality job performance of staff through support and effective

leadership

o Ensure staff compliance and consistency with Company policies and procedures

o Achieve the highest possible net operating income through the implementation of

effective cost control and revenue & leasing improvement; identify trends and

recommend strategies and adjustments

o Develop yearly operating budgets / forecasts

o Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to

ensure they are submitted on a timely basis.

o Monitor the timely receipt, reconciliation, and coding of all vendor invoices

o Ensure property closeout is completed on time and ownership financial reports are

accurate

o Develop yearly marketing plan and utilize marketing strategies & systems

o Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures

met, signing / documentation of leases, and reporting systems are accurate and up to

date.

o Deal with resident complaints, concerns, and requests to ensure resident satisfaction

o Develop and implement resident retention programs (i.e., resident functions, special

promotions, monthly newsletter, etc.)

o Effectively show, lease, and move in prospective residents

o Ensure all administrative & leasing reporting is accurate, complete, and submitted on a

timely basis

o Will head emergency team for the property; ensure proper response and handling of all

property emergencies with staff, residents, buildings, etc., within company guidelines to

minimize liability.

o Manage excellent customer service and monitor service request turnaround and

responsiveness of maintenance staff.

o Maintain property appearance and ensure repairs are noted and completed on a timely

basis (this requires regular property inspections and tours)

o Plan for and utilize property resources, equipment, and supplies economically (i.e.,

obtaining bids / pricing from vendors, suppliers, and contractors, dealing with inadequate

service, etc.)

o Give direction to and monitor maintenance, construction, and rehabilitation activities to

ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders

are completed)

Education

High School Diploma or Equivalent; Bachelor’s degree preferred or four year’s experience in the

housing industry; or one to two years related experience and / or training; or equivalent

combination of education and experience.

PHYSICAL REQUIREMENTS

finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently

required to walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must occasionally lift and / or move up to 25 pounds.

essential functions of this job successfully. Reasonable accommodations may be made to enable

individuals with disabilities to perform essential functions.

LICENSE / EQUIPMENT

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The

employee understands that the job description is neither complete nor permanent and may be modified at

any time. At the request of their supervisor, an employee may be asked to perform additional duties or take

on additional responsibilities without notice.