Repair Parts Administrator

Overview

The Repair Parts Administrator is responsible for answering inbound calls, making outbound call, answering internal and external emails that includes Freshdesk tickets. Must be able to work in a fast-paced and high pressure work environment. You will be responsible for filing warranty and non-warranty claims with manufacturers. Creating itemized quotes and invoices. Accuracy and speed will be required especially during our peak seasons (fitness & outdoor). Staying productive with daily tasks will provide excellent customer service. You will have a in-depth knowledge of what products and services we provide as well as communicating effectively with team members within the customer service department and clientele.

The schedule for this position is either Monday 8 : am to 5 : pm, Wednesday-Saturday 8 : am to 5 : pm or Monday - Friday 6 : am to 3 : pm.

Responsibilities

• Receives inbound calls and will be making outbound calls
• Answer all calls, emails and chats with professional phone and email etiquette.
• Process customer orders / changes / returns according to established processes, policies, and procedures.
• Check and / or follow-up with emails / phone calls / agent issues.
• Monitor and maintain scheduling call board / issues / parts / open / non-compliance boards within the assigned territory or department (repairs).
• Place purchase orders with manufacturers
• Making sure customers are serviced quickly and accurately, to ensure first call resolution.
• Communicate and build relationships with manufacturers
• Creates invoices and / or itemized quotes
• Providing customers with quotes on labor and / or parts
• Collecting payment on labor and / or parts
• Create new orders for repair service request per customer requests
• Create new orders per client and / or manufacturer requests
• Enter pricing per part, shipping and labor and up mark per our agreements
• Report to your repair manager about trends of missing and / or damaged parts
• Report to the repair manager of repeated offenders of poor workmanship
• Reach out to the repair manager for permission to place a PO of $ or greater due to poor workmanship

Qualifications

Other Skills We Hope to See :

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and / or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, (k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to to days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

About AIT Worldwide Logistics :

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and / or procure raw materials, components, and finished goods. For more than years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action .

AIT Worldwide Logistics is an Equal Opportunity Employer – M / F / Veterans / Disabled. If you are unable to apply online due to a disability, contact Human Resources at 0 ext 8.