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Telecom Analyst
Telecom AnalystAEG Vision • Dallas, TX
Telecom Analyst

Telecom Analyst

AEG Vision • Dallas, TX
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

About the Job

The Telcom Analyst is responsible for installing, laying out, and maintaining all Telcom network components across the company. The successful candidate will work closely with cross-functional teams, including other infrastructure and operations teams, development teams, vendors, and leadership, to ensure network reliability and performance that aligns with business requirements.

Duties & Responsibilities

  • Installs, configures, and maintains the organization's infrastructure objects, , routers, ports, switches, and firewalls
  • Has knowledge of LAN/WAN
  • Installs, configures, and troubleshoots analog, digital, and VOIP telecom infrastructure
  • Experience with Nextiva strongly preferred
  • Ability to react quickly to outages and provide connectivity solutions for events in adverse weather conditions
  • Monitors switches, firewalls, and SD-WAN devices for bandwidth usage, outages, and throughput
  • Proactively researches, assesses trends, and makes recommendations for optimizing network infrastructure
  • Review configurations, guidelines, standards, and policies to increase value and reliability to the organization
  • Assists in developing documents, diagrams, policies, and procedures, and assist in training
  • Provides weekly status reports on projects and outages
  • Relies on experience and judgment to plan and accomplish tasks
  • Works within a team environment, typically with guidance from the information security team, project lead, or manager
  • Oversee the day-to-day operations of the Telecom unit within the assigned region
  • Assign and prioritize tasks to the technicians using Service Desk (Zendesk) software and monitor the distribution of workload
  • Conduct site surveys and liaise with the user community to ascertain their Telecom needs
  • Escalate unresolved Telecom issues to senior IT staff by providing concise descriptions and supporting information
  • Lead Telecom projects related to setting up new sites, upgrading infrastructure, and refresh equipment
  • Enforce Quality Assurance by reviewing the documented resolutions of other techs in the Service Desk software
  • Interface and Manage Telecom Vendors to resolve Telecom-related issues and system upgrades
  • Handle escalated customer service issues (ISP and Weave) efficiently keeping customer satisfaction high
  • Use of Telecommunications provisioning software and Nextiva to administer moves, adds, and changes on ACS end users' phones, VoIP phones, Voice Mail, and Fax Systems
  • Coordinate and manage the relocation and new staff setup for all voice-related services; deliver, set up, and configure phone instruments as needed
  • Use ACS Telecom Inventory Management System to keep up-to-date inventory on the voice and data lines and Telecom equipment
  • Coordinate, prepare, and provide end-user technical training and/or documentation
  • Provide work direction, problem resolution, and training to other technical support personnel as needed
  • Enforce ACS' standard procedures for the disposal of end-of-life equipment
  • Field escalated support calls and emails related to telecom support
  • Prepare technical requirements/specifications/proposals/reports/design documents for Telecom services and equipment, , VoIP, Video conferencing, etc., as needed
  • Develop and execute migration plan of existing Centrex services to VoIP environment including the configuration and distribution of the software
  • Excellent interpersonal and communication skills, both written and verbal
  • Other duties as assigned.

Requirements

  • Bachelor's degree in Information Systems/ Technology Field
  • 5+ years in network operations with progressive responsibility
  • CCNA certification or higher is preferred
  • Technical expertise with networking components and procedures, firewalls and network security, and network monitoring tools.
  • Datacenter, campus, and edge networking
  • Knowledge of multi-VLAN, Next Generation Firewalls, SD-WAN, Spanning Tree, and wireless networking
  • Mid-level knowledge of network and computer technologies.
  • Strong work ethic and multi-tasking ability.
  • Able to work unsupervised but utilize direction, supervision, and training effectively
  • Excellent analytical problem-solving and decision-making abilities
  • Strong written and verbal communication skills
  • Understanding of standard concepts, practices, and procedures within networking

Travel Requirements

Between 20% and 50%
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