Senior Security Manager

Security Manager

Reports To : Program Director

Environment : Pharmaceutical

Location : Cambridge, MA

Salary : $85,000-$90,000 / year

POSITION SUMMARY : Manages the security services and related operations provided to assigned accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training. Performs a variety of management functions for assigned account; may be assigned a rank, as defined by client contract. Does not perform Security Officer duties except on a limited, relief or emergency basis.

Primary Responsibilities :

• Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned accounts; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives and Program Director for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders.
• Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.
• Assists in development and administration of budget in relation to assigned account.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.
• Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally inspects all posts as part of the evaluation of security staff.
• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature and scope as required for assigned account.
• Oversees shuttle program and shuttle drivers, ensuring shuttles are properly maintained and proper protocol is followed.
• Partners with base building security to ensure security requirements are handled effectively.
• Will communicate with the Global Security Operations Center daily for site status updates.

Education / Experience :

Associate's Degree and 3 years of responsible experience in the security industry and / or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Competencies :

If required for assigned accounts, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts. Knowledge of security operations and procedures. Knowledge of supervisory practices and procedures. Skilled in staff supervision, including assigning work and providing training and discipline. Ability to provide positive direction and motivate performance. Understanding of a variety of security and safety devices and controls. Ability to track and maintain schedule assignments. Ability to maintain professional composure when dealing with unusual circumstances. Knowledge of business operations management and human resources administration. Use of personal computer and spreadsheet software. Ability to synthesize business / financial data and develop recommendations. Planning, organizing and leadership skills. Oral and written communications skills. Strong customer service and service delivery orientation. Ability to interact effectively at various social levels and across diverse cultures. Ability to be an effective leader and member of project teams. Ability to take initiative and achieve results. Ability to carry out multiple assignments concurrently. Ability to adapt to changes in the external environment and organization.

Working Conditions (Physical / Mental Demands) :

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include :