Customer Success Manager

• Build and maintain strong relationships with key customers to drive retention, adoption, and expansion.
• Identify risks early, create action plans to prevent churn, and lead success reviews centered on measurable ROI.
• Map product features to customer goals, uncover upsell opportunities, and promote best practices.
• Deliver impactful onboarding, training, and ongoing enablement to ensure long-term product success.
• Collaborate cross-functionally with Product, Engineering, and Sales to resolve issues and advocate for customer needs.
• Use data insights and health metrics to forecast renewals and drive proactive engagement strategies.

• Demonstrates a strong work ethic, consistently exceeding expectations and delivering exceptional results.
• Proven experience in Customer Success Management or relationship management, with a track record of driving customer retention and satisfaction.
• Maintains patience and a calm demeanor in all interactions, ensuring professional and positive engagement.
• Technologically savvy, with the ability to quickly master tools such as HubSpot, Pipedrive, Salesforce, and Zoho, even without formal computer science training.
• Thrives in dynamic environments as a dedicated learner, eager to embrace new challenges and adapt to change.
• Excels in interpersonal communication, effectively engaging with customers and colleagues via phone, email, or chat to build lasting relationships.
• Approaches problems with a solutions-oriented mindset, adept at tackling new and complex challenges.
• Creates positive and memorable customer interactions, contributing to an outstanding customer experience throughout the lifecycle.
• Applies critical thinking and creativity to navigate challenges, ideally supported by a bachelor’s degree
• Role Schedule: 6am - 2PM PST (Subject to change)

• Comprehensive medical, dental, and vision insurance
• Unlimited paid time off (PTO), sick leaves, and paid holidays
• A pet-friendly office so your furry friends can be part of your workday
• Complimentary parking in our secure garage
• Opportunities to learn everything there is to know about tech startups and developing your CS skills
• A collaborative, dynamic, and supportive team environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.