Help Desk Analyst

About Us :

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.

The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About the Opportunity :

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization.

Location : 23555 Euclid Avenue, Cleveland, Ohio 44117

Work Hours : 7 : 30 am - 4 : 00 pm

Responsibilities :

• Provide phone support for company employees worldwide for a portion of the day
• Perform installation of PC hardware and software.
• Perform onboarding and deboarding duties for end users.
• Assist in network and hardware troubleshooting.
• Assist in performing preventative maintenance and upgrades on servers.
• Help to facilitate and participate in project related work.
• Perform hands on tasks determined by the information systems staff.
• Assist in updating user and technical documentation.
• Embrace I.T. shared services approach of supporting the entire business when applicable.

Required Qualifications :

Preferred Qualifications :

Working Conditions

Acknowledgements :

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits :

Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.

Equal Opportunity Employer :

Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.