Dealer Parts Support - Call Center Agent Co-op

Dealer Parts Support - Call Center Agent Co-op

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Co-op Program Overview

We are committed to building a strong talent pipeline by investing in early career professionals. Our internship and co-op programs provide mentorship, training, hands-on experience, and growth opportunities that empower students to explore their career paths with confidence. Through competitive wages, networking events, social and volunteer activities, professional development workshops, and housing support, we strive to deliver one of the best internship experiencesdesigned to develop and inspire the talent of tomorrow. Co-ops will work part-time hours during the school year and will work full-time hours during the summer.

Job Purpose

The Dealer Parts Support team is the frontline connection between CNH and its dealer network, ensuring timely, accurate, and high-quality support for all dealer inquiries. This team plays a critical role in maintaining customer satisfaction, strengthening partnerships, and supporting equipment uptime and productivity.

As a Dealer Parts Support Call Center Agent Co-op, you will gain valuable experience in customer service, dealer support, and cross-functional collaboration while working in a fast-paced environment. This role offers the opportunity to develop communication and problem-solving skills while contributing to CNH's commitment to best-in-class service.

Key Responsibilities

Your responsibilities may include :

• Owning the customer experience by promptly answering dealer inquiries according to call quality expectations
• Ensuring high dealer satisfaction by taking ownership of inquiries and providing accurate, timely updates until resolution
• Acting in ways that prioritize customer-first solutions while balancing business requirements
• Building and maintaining strong partnerships with dealers, suppliers, field personnel, purchasing, logistics, and engineers to resolve part availability needs and support equipment uptime
• Providing detailed documentation of all correspondence to ensure accurate tracking of inquiries and resolution steps
• Delivering support services to dealers, including troubleshooting, problem resolution, and product / material supply to reduce Total Vehicle Downtime (TVD)
• Striving for best-in-class service by meeting or exceeding departmental KPIs

Preferred Qualifications

Candidates must be pursuing (at minimum) an Associates or Technical degree. Candidates must have the ability to work flexible hours between 7am - 6pm central (during summer when full-time) to meet the scheduling needs of the department.

Pay Transparency

The annual salary for this role is USD $18.25 - $31.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future.