Maintenance Supervisor - Wilmington, NC

Description

What does this role entail? The Maintenance Supervisor oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance related tasks.

Essential Roles You Will Play:

• Employee champion. Manages maintenance team and assists in employee evaluations. Interview, hire, orient, and train new hires. Oversees all aspects of the “Make Ready” process from beginning to end in accordance with the company policies and procedures.
• Assists with and completes work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Periodically inspects work performed by other service team members in person to assess effectiveness of policies and procedures and develop corrective action plans as needed. Periodically inspects work performed by contractors, vendors and other service providers to verify the work. Ensures materials and services meet quality standards, scope and specifications as required. Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. Assists Community Manager in developing the budget for maintenance and capital expenses. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Keep informed of changes in technology and industry standards.
• Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.
• Demonstrates customer service skills by all interactions with Employees, Residents, Clients, and Vendors.
• Responsible for safety, cleanliness, and general appearance and appeal of property, and reporting any mechanical and electrical equipment malfunctions as well as employee/visitor/resident injuries or accidents. Ensures property maintenance team complies with Company’s standards regarding service requests. Conducts regularly scheduled RangeWater safety meetings, documentation required is up to date, inspections as needed and other safety related laws and requirements to ensure property compliance. Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.
• Resolve customer complaints and issues.
• Other duties as assigned.

Work Hours and Work Environment (may vary by state and location):

Schedule: 40 hours in a regular work week.

Typical Site Hours of Operation

(may vary by site)

· Monday – Friday: 9am – 6pm

· Saturday: 10am – 5pm

· Sunday: 1pm – 5pm

Essential Requirements

· Must be available to work on weekends when scheduled and must be able to perform the essential job functions unaccompanied.

· Maintenance Supervisors must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays and must be able to perform the essential job functions unaccompanied.

· Works in frequent exposure to outside elements where temperatures, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Qualifications Summary:

To perform this job successfully, the requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience:

Education: High School Diploma or GED Equivalent. Working knowledge of OSHA standards and MSDS regulations. Technical degree is preferred.

Supervisor Experience: 1 - 3 Years Proven skills sufficient to hire, lead, direct, evaluate, and manage subordinates and team members.

Management: 1 - 3 Years

Experience Preferred: 2-3 years of apartment maintenance experience or equivalent.

Advanced Skills: Communication and Delivery Skills with ability to connect to people at all levels.

Computer Skills: Proficiency in internet, word processing, spreadsheet, and database management programs for reporting purposes. Strong proficiency in property management software (preferably Entrata Yardi and/or One Site).

Licenses and Certificates Requirements:

Licenses: Current Valid Driver's License

Certifications: Maintenace Supervisors must have EPA certifications Type I and II or Universal for refrigerant recycling, a valid Certified Pool Operator or a Certified Spa and Pool Operator certificate as well as all certifications required by State and Local jurisdictions.

Physical Requirements:

Weights Requirements: Must be able to push, pull, lift, carry, or maneuver weights up to twenty (20) pounds independently and fifty (50) pounds with assistance.

Mobility Requirements: The employee is frequently required to stand, walk, reach with hands and arms, climb, stoop, and squat. Intermittently required to sit and perform keyboard work.

Travel Requirements: Routine local travel may be required to run business-related errands including but not limited to meetings and training. Non-local travel may be required for business-related responsibilities.

Additional Information:

RangeWater is a drug-free, harassment free workplace, and an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Rangewater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.