Used Car Manager

Used Car Manager

Job Category: Sales

Location: Cerritos, CA | Type: Full Time | Salary Range: $180k+

Position Overview: The Automotive Used Car Manager is responsible for overseeing the operations of the used car department at Ford in Cerritos. This role involves managing a team of sales professionals, implementing effective sales strategies, maintaining inventory, ensuring customer satisfaction, and maximizing profitability in the used car department.

Key Responsibilities

Sales Management:

• Lead, mentor, and motivate the used car sales team to achieve sales targets and provide excellent customer service.
• Develop and implement effective sales strategies to attract customers and promote used car sales.
• Monitor and analyze sales performance metrics, identifying areas for improvement and implementing corrective actions.

Inventory Management:

• Manage the procurement and inventory of used cars, ensuring a diverse selection that meets customer demands.
• Monitor market trends and demand to make informed decisions about pricing, vehicle acquisition, and inventory mix.
• Collaborate with the dealership's acquisition channels, such as trade-ins, auctions, and direct purchases.

Quality Assurance:

• Ensure that all used cars meet quality and safety standards before being presented for sale.
• Oversee reconditioning and detailing processes to enhance the appearance and value of used cars.
• Conduct thorough inspections of trade-ins and purchased vehicles, addressing any maintenance or repair needs.

Customer Satisfaction:

• Develop and maintain strong relationships with customers, addressing their needs and concerns promptly and professionally.
• Ensure that customers receive accurate and transparent information about used cars, pricing, and financing options.
• Implement processes to gather feedback and reviews, using them to improve customer satisfaction and dealership reputation.

Financial Management:

• Set pricing strategies for used cars based on market conditions, acquisition costs, and desired profit margins.
• Monitor expenses related to the used car department, such as reconditioning, advertising, and personnel costs, to ensure profitability.
• Prepare regular financial reports for dealership management, summarizing sales performance and financial metrics.

Team Development:

• Recruit, train, and onboard new members of the used car sales team.
• Provide ongoing training, coaching, and professional development opportunities to enhance the team's skills and knowledge.
• Foster a positive and collaborative work environment that promotes teamwork and individual growth.

Qualifications and Requirements:

• Several years of experience in automotive sales, with a focus on used cars.
• Strong leadership and team management skills.
• In-depth knowledge of the automotive industry, including market trends and pricing strategies.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in using sales and inventory management software.
• Ability to analyze data and make data-driven decisions.
• Attention to detail and a commitment to quality.
• Valid driver's license.

Elevate Your Career with our Unbeatable Benefits!

• Unlock Your Potential Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
• Health and Wellness First Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
• Time to Recharge Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
• Celebrate and Rejoice 6 Holidays Per Year to Spend Quality Time with Loved Ones.
• Smart Savings, Smart Choices Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.