Director of Direct Express Business Controls

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Director of Direct Express Business Controls

What does a successful Director of Direct Express Business Controls do at Fiserv

You will ensure the integrity compliance and operational resilience of the Direct Express program after its migration to Fifth Third Bank and Money Network systems. You will be responsible for implementing and monitoring internal control frameworks across critical operational processes including card issuance transaction processing dispute resolution fraud management and regulatory compliance.

What youll do :

• Implement and maintain business control frameworks aligned with Treasury and regulatory standards.
• Conduct periodic reviews of operational processes to ensure compliance with Reg E AML and OCC guidelines.
• Collaborate with banking partners to monitor manage and ensure compliance with established Service Level Agreements (SLAs) driving operational excellence and timely issue resolution
• Monitor operational risk indicators and escalate anomalies through governance channels.
• Support remediation plans for identified control gaps and track resolution progress.
• Prepare documentation for internal and external audits including evidence packs and process maps.
• Ensure timely completion of regulatory reporting requirements

Experience you will need to have :

Experience that will be great to have :

How youll work :

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship :

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv :

Fuel Your Life program to support physical financial social and emotional well-being.

Paid holidays and generous time away policies.

No-cost mental health support through Employee Assistance Programs.

Living Proof program to recognize your peers extra effort with points used for rewards.

Eight Employee Resource Groups to foster a collaborative culture.

Unparalleled professional growth with training development and internal mobility opportunities.

Retirement planning and discounted shares with the Employee Stock Purchase Plan.

Medical dental vision life and disability insurance options available day one

Tuition assistance and reimbursement program.

Paid parental caregiver and military leave.

Salary Range

$114000.00 - $192000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

For incentive eligible associates the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Companys sole discretion.

Thank you for considering employment with Fiserv. Please :

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies :

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts :

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Experience :

Director

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 114000 - 192000