TLM Implementation Specialist

About Us :

OnePoint Human Capital Management is a leading, enterprise-level, human capital management (HCM), software-as-a-service (SaaS) provider for mid-sized employers. Our integrated cloud platform offers comprehensive solutions for human resources, benefit enrollment, leave of absence management, time and labor management, and payroll.

We are seeking a detaWe are seeking a detail-oriented and collaborative team member to provide exceptional service to OnePoint HCM customers. As a Time & Labor Implementation and Support Specialist, you will be responsible for implementing new clients on our time and attendance software and delivering ongoing support to existing clients. This role encompasses system configuration, client support, and troubleshooting. A strong understanding of federal and state labor laws is essential for success in this position.

Key responsibilities include :

• Implementing new clients and transitioning them from competing platforms, ensuring successful deployment and configuration.
• Managing and resolving support tickets through the company's web-based CRM system, tracking progress until resolution and closure.
• Handling client support requests via phone, email, CRM, or internal channels to ensure prompt issue resolution.
• Providing support for hardware devices integrated with the time and attendance module.
• Maintaining current knowledge of federal and state labor laws.
• Collaborating with team members on data entry, setup, and testing tasks to maintain a high level of service and system performance.

This position requires strong problem-solving skills, effective communication, and the ability to work both independently and within a team.

As a Time & Labor Management Support Specialist, you will be expected to :

Preferred Background and Skills