Customer Service Representative

Join Our Team at FASTSIGNS of Kansas City

Do you like helping customers find what they need, driving sales, and keeping things fun? For over 30 years, FASTSIGNS of Kansas City has been a part of the KC community, and we're looking for someone to join our team!

At FASTSIGNS of Kansas City, we've worked hard to create a customer-focused culture while having fun with our team. This has allowed us to become a million-dollar-plus center that ranks in the top 100 FASTSIGNS centers while retaining fantastic team members who get the job done. Our production team is rich in knowledge and possesses the technical expertise to conquer even the most complex challenges. Our Inside Sales Team has been dedicated to us for several years and has developed personal relationships with many of our customers, always finding innovative solutions to their problems. When not hard at work, we enjoy team-building activities, such as supporting local eateries or hosting backyard barbecues.

We are currently located in Westport. However, our team is searching for a new space close by we can move into at the beginning of 2024. We seek an inspiring new space with larger working areas to accommodate our rapidly growing business. The new space will offer significantly more square footage of workspace, updated equipment, and an expanded vehicle wrap bay. We constantly seek input from team members on making our new space more than just an office; we want to make it something we're proud to show off!

If this sounds like a place you'd like to work, please review the position details and send us your resume!

Duties Include:

• Greet and assist walk-in, email, E-commerce, and phone customers.
• Chat and connect with customers and decision-makers.
• Recommend excellent products and follow Brand Standards.
• Find and contact sales prospects creatively.
• Build and manage a leads list through referrals, calls, mail, and email.
• Follow up on new leads from calls, marketing, and emails.
• Learn pricing and proposal models inside out.
• Handle project paperwork and follow procedures from start to finish.
• Prepare estimates and follow up on them.
• Update customers on order status and schedule changes.
• Execute fun marketing tasks: mailers, thank-you cards, call-mail-call programs, press releases, and campaigns.
• Keep the retail space clean, organized, and inviting.
• Support the team with reports, invoicing, and regular paperwork.
• Prepare and share status reports for weekly team meetings.
• Assist with the company's marketing plans when needed.
• Conduct market research, competitive shopping, and customer surveys.
• Resolve customer issues with a smile.
• Build great relationships with support departments.
• Follow all company policies and ethics codes.
• Check-in with customers within 3-5 days for satisfaction.
• Embrace the "Everybody Sells" mindset and spot sales opportunities.
• Answer phones and help at the front counter when needed.
• Understand the sales process to provide customer solutions.

Previous Customer Service Experience:

• Previous customer service experience in retail, hospitality, reception, barista, host, or server.
• Face-to-face customer interaction experience.
• Administrative tasks experience, including scheduling, correspondence, and data entry.
• Professional experience with handling calls, call routing, and message taking.
• Experience in taking and processing job orders.

What We're Offering:

• $13 to $20 per hour, depending on experience.
• Paid Health Insurance.
• Profit sharing
• Paid vacation and sick days.
• Full time.
• Monday through Friday.

FASTSIGNS is the franchise industry leader with over 700 locations. We have the most extensive training programs, both online and in-person, in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS, we pride ourselves on providing the best customer service in the sign industry, and to prove it, we survey our customers to ensure we constantly improve our service.

Are you ready to plan for your future? Discover your next career. Make your statement.