Soc Media & Chat Support Assoc (Jill)

Social Media & Chat Support Associate

We're looking for an enthusiastic and detail-oriented Social Media & Chat Support Associate to join our growing team. In this role, you'll be the first point of contact for customers and followers across all communication channels from social media messages to live website chats and emails.

You'll help ensure every inquiry is answered promptly, professionally, and in line with our brand's voice and tone. This position is ideal for someone who enjoys connecting with people, has strong communication skills, and thrives in a fast-paced digital environment.

Key Responsibilities

• Monitor and respond to incoming messages, comments, and inquiries across all platforms (Facebook, Instagram, TikTok, website chat, and email).
• Provide timely, accurate, and friendly responses to customer questions and feedback.
• Escalate complex issues to the appropriate departments when necessary.
• Track common questions and provide insights to improve FAQs and response templates.
• Maintain a consistent brand voice and ensure high-quality interactions.
• Collaborate with the marketing and customer support teams to improve engagement and customer satisfaction.

Qualifications

Nice to Have

Why Join Us