Client Services Account Manager

Client Service Account Manager

Copay is currently looking to hire a Client Service Account Manager within our Copay Lodging line of business and is located in Wichita, KS. In this role, you will manage a portfolio of customers and be responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships. This position operates within a Customer Focus Group (CFG) whose purpose is to design, implement, and manage customized hotel lodging programs for customers engaged in a variety of business verticals. You will report directly to the Senior Operations Manager.

As a Client Service Account Manager, you will be expected to work in an office environment. Copay will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Company-issued equipment
• Formal, hands-on training

The responsibilities of the role will include:

• Primary point of contact for all matters specific to assigned customers
• Overseeing all daily activities for assigned customers
• Expanding and building strong, long-term relationships with primary contacts, key stakeholders, and Senior Managers within each assigned customer
• Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager
• Identifying the customer's objectives and challenges concerning savings, average rate, business rules and controls, hotel coverage, process efficiency, and convenience, and visibility to data (reporting)
• Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers
• Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth
• Assisting with and participating in customer account reviews
• Conducting detailed customer surveys to uncover needs or issues
• Identifying and securing tax exemptions where applicable
• Providing constructive feedback to Copay Lodging Management about customer issues and concerns
• Completing assigned monthly goals
• Performing other duties as assigned

Qualifications & Skills:

• Preference will be given to candidates with experience with office experience or hotel front desk role
• 2-4 years customer service and/or account management experience
• Excellent verbal and written communication skills are required and presentation skills are preferred
• Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels
• Proactive mindset, ability to think strategically, identify and capitalize on opportunities
• Must possess strong organizational and analytical skills
• Proven experience with MS Office including strong Excel is required
• Strong ability to multi-task and be focused, detail-oriented, self-motivated
• Ability to work well in a team environment

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

COPAY is an Equal Opportunity Employer. COPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.