Weekend Customer Service Assistant

Join Our Growing 'Ohana...

We're looking for passionate and progressive team members to join our expanding 'Ohana at United Laundry Services, LLC!

Why You'll Love Working With Us:

We value our employees and offer a comprehensive benefits package in recognition of their dedication and contributions:

• Medical, Prescription Drug, Vision, and Dental coverage for employees and eligible dependents
• Group Life Insurance
• Health and Dependent Care Flexible Spending Accounts
• Paid Time Off
• 401(K) with Company Match
• Tuition Reimbursement Program
• Career advancement opportunities
• Various incentive programs

Position Summary:

We are seeking a dedicated and detail-oriented Weekend Customer Service Assistant to join our team. This role plays a key part in supporting daily operations, ensuring exceptional service to our customers, and assisting in the coordination between departments. The ideal candidate will have a proactive attitude, strong communication skills, and the flexibility to work varying shifts, including nights, weekends, and holidays.

Key Responsibilities

• Assist Customer Service Managers with daily operational tasks
• Provide support to the Front Office team as needed
• Coordinate and communicate customer requests, deliveries, and issue resolution
• Assist the Production Team with customer-related needs
• Perform general front-office duties and maintain accurate customer communications
• Facilitate a smooth and efficient workflow between departments

Qualifications

• Prior experience in customer service or administrative support preferred
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Ability to work independently as well as collaboratively with cross-functional teams
• Flexible and available to work occasional nights, weekends, and holidays
• Detail-oriented with effective problem-solving skills

Physical Demands:

• Primary work in an office/production environment
• Ability to move within the workspace, sit for extended periods, and respond to verbal and written cues
• Manual dexterity to operate standard office and production equipment
• Ability to bend, reach, and lift up to 25 lbs

Work Schedule:

• Full Time Hours
• Required to work during weekends and/or Holidays, 2 days off on the weekdays.
• On-call availability after business hours

Work Environment:

• Office/desk-based role
• Reasonable accommodations provided for individuals with disabilities

Let's Create a Positive Experience-TOGETHER!

At United Laundry Services, our commitment to service excellence goes beyond our clients. From community outreach and diversity initiatives to environmental sustainability, we are dedicated to making a meaningful impact.

If you're driven by purpose, value inclusion, and want to be part of a team that makes a difference every day-we'd love to have you on board!