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PROGRAM NAVIGATOR (PS)
PROGRAM NAVIGATOR (PS)Children's Home Association of Illinois • Peoria, IL, US
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PROGRAM NAVIGATOR (PS)

PROGRAM NAVIGATOR (PS)

Children's Home Association of Illinois • Peoria, IL, US
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  • [job_card.full_time]
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About Children's Home Association of Illinois (CHAIL) :

CHAIL is a youth, family, and community focused non-profit, 501(c)(3) organization with multiple locations and 400 staff, located in Peoria, IL. For over 159 years CHAIL has been helping the kids and families who need it most. Children's Home Association of Illinois (CHAIL) is the largest social service agency for youth and families in downstate Illinois. The services we provide don't just impact the individual child, they create positive ripple effects within their immediate family, neighborhood, community, and world by providing an opportunity to thrive.

Here at CHAIL, employees experience a "People First - Culture of Care" working atmosphere. From the most tenured staff to the newest team member, everyone is welcomed into a community that prioritizes diversity, equity, wellness, belonging, and good health. Starting with our CEO / President and migrating to every employee, this agency takes pride in taking care of each other. We believe if our employees are cared for, they can better live out the mission of the agency which is to help the kids and families who need it most. By putting our people first at CHAIL, they have the opportunity to share their expertise, talents, and passions with clients as they are changing the lives of the kids who will change the world. Our employees at CHAIL will tell you that they love working for the agency because they love what the agency does!

Job Summary :

The Program Navigator supports the Good Beginnings Home Visiting Program by coordinating and delivering essential family resources and promoting healthy, affordable meals through family group engagement. This role also includes key logistical and planning duties, working closely with home visitors and community partners to meet families' basic needs in a trauma-informed, culturally responsive manner through the process of referral follow-up and connections.

Duties / Responsibilities :

  • The activities of the Program Support Specialist include :

Planning, organization, and delivery of diapers for all our families monthly, in collaboration with Family Support Specialists.

  • Planning, organization, and delivery of food bags for all our families monthly, in collaboration with Family Support Specialists.
  • Providing nutritious meals for all family events, which includes planning the menu, making the food, and providing the food to families.
  • Maintaining positive relationships with key community-based resource providers.
  • Ensuring compliance with food safety protocols.
  • Tracking referral outcomes and resource connections using a centralized data system (e.g., Visit Tracker).
  • Participating in staffing reports, ensuring accurate documentation of services provided.
  • Working flexible hours, including evenings and weekends as needed, to meet families' needs.
  • Communicate effectively with coworkers.
  • Expected to engage in a flexible schedule that may include evenings and weekends.
  • Other duties as assigned to support the Good Beginnings program, which may include group support, event planning, or community engagement activities.
  • Required Skills / Abilities :

  • An ability to establish trusting relationships.
  • Strong organizational and time management skills.
  • Acceptance of individual differences.
  • Knowledge food safety and nutrition for infants and toddlers
  • Demonstrate cultural humility with all families and coworkers.
  • Demonstrate the ability to develop relationships with community partners.
  • Education and Experience :

  • Minimum of a high school diploma or equivalent
  • Experience in food prep / cooking for large groups
  • Knowledge of food safety and nutrition for infants and toddlers
  • Experience and humility to work with culturally diverse families.
  • Knowledge of community resources and navigating social services.
  • Food sanitation license preferred (if not license, willingness to obtain)
  • Benefits :

  • PTO (paid-time-off) accrual 3 weeks first year (full-time)
  • 9 paid holidays
  • 1 floating holiday
  • Sick Leave accrual 12 days per year (full-time)
  • Medical, vision, and dental insurance
  • Flexible Spending Account
  • 401K with company match
  • Company paid life insurance, STD and LTD
  • Supplemental life insurance
  • Employee Assistance Program
  • Employee Referral Program
  • CHAIL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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