Health Coach

Benefits:

• Bonus based on performance
• Employee discounts
• Paid time off
• Training & development

About Serotonin Centers:
Serotonin Centers is the nation’s premier anti-aging and wellness destination,
dedicated to empowering clients to optimize body composition, longevity,
and overall well-being. Health Coaches leverage our tech stack—Zenoti, the
Serotonin Coach app (Trainerize), InBody, and digital trackers—to deliver
personalized, data-driven coaching across exercise, nutrition, habit change,
and nutraceutical supplementation.
Role Overview:
The Health Coach (HC) guides clients through transformative wellness
journeys, building measurable outcomes and accountability. You will own
client results, engagement, and retention, using Serotonin systems,
processes, and service catalog to deliver an exceptional member experience.
Key Responsibilities:
1) Client Consultations & Personalized Plans
• Follow our C.A.R.E.S framework and fully understand all clients goals,
symptoms, and concerns. Help them understand potential solutions
through Hormone Optimization, Medical Weight Loss, Weight
Management, Restore and Recovery Services, Body Sculpting, and
Aesthetics.
• Conduct initial and ongoing consultations using empathy and impeccable
listening skills combined with InBody scans assess baseline metrics and
set goals.
• Document personalized exercise, nutrition, and supplement plans within
Zenoti and Serotonin Coach.
2) Body Composition & Progress Tracking
• Provide bi-weekly InBody scans; review body composition trends (muscle,
fat, water, metabolic markers).
• Coach toward sustainable behavior change and action bias using micro-
habits and weekly goals.
• Add value to all clients bi-weekly consultations so they are excited to be
on this journey with you.
SMART Goal: ≥80% of active clients complete bi-weekly scans; ≥70% show
body composition improvement within 90 days (e.g., ≥5% body fat reduction
or ≥2 lbs lean mass gain).
3) Nutraceutical & Supplement Protocols
• Recommend and manage Serotonin Nutraceutical protocols; track
adherence and refills.
• Educate clients on supplement timing, dosage, and synergy with
programs.
SMART Goal: 100% of clients receive an evidence-aligned supplement
protocol; ≥60% monthly purchase adherence among active clients.
4) Client Communication & Documentation
• Maintain weekly check-ins via app /phone; escalate support based on
ABCD priority ranking.
• Document all interactions, photos, and progress in Zenoti; capture
outcomes in Serotonin Coach.
SMART Goal: Respond to ≥95% of client messages within 24 hours; maintain
100% audit-ready records for all clients.
5) Membership Conversion & Program Creation
• Convert guests to members using consultative selling and Systemic Close.
•Publish individualized habits, menus, exercise, sleep recommendations,
and nutrition programs in the Serotonin Coach app.
SMART Goal: ≥80% guest-to-member conversion monthly; deliver new
programs to 100% of converts within 72 hours.
6) Community Outreach & Events
• Lead or participate in local outreach (open houses, talks, grassroots
activations).
• Collect leads and book consultations onsite.
SMART Goal: ≥4 events/month; ≥20 qualified leads/event; ≥40% of event
leads booked within 7 days.
7) Sales & Service Knowledge
• Complete all product/service training (Hormone Optimization, Medical
Weight Loss, Optimized Health, Aesthetics, IV, HBOT, RedLight).
• Demonstrate consultative selling; ask-to-understand, not data-dump.
SMART Goal: ≥90% on quarterly knowledge checks; center NPS ≥90.
8) Safety & Compliance
• Maintain HIPAA and biohazard compliance; follow rigorous client safety
protocols.
• Complete annual safety refreshers and drills.
SMART Goal: 0 compliance violations; 100% completion of safety training
annually.
9) Team Collaboration & Operations
• Attend daily huddles; keep trackers current; post MTD Goal and Actual.
• Hit individual monthly goals.
SMART Goal: ≥95% attendance at huddles/meetings; daily tracker updates
when covering for GM duties, with accurate figures.
10) Continuous Improvement & Professional Development
• Pursue ongoing education aligned with Serotonin modalities and coaching
excellence.
• Complete all Compliance based training in SeroConnect (Internal LMS)
• Attend all role based meetings.
Core KPIs & Targets
• Client Retention (6-month): ≥80%
• Client Goal Attainment (90-day): ≥70% achieve SMART goals
• Net Promoter Score (NPS): ≥90
• Guest-to-Member Conversion: ≥80% monthly
• Supplement Purchase Adherence: ≥60% monthly among active members
• Community Engagement: ≥4 events/month; ≥20 qualified leads per
event; ≥70% booked within 7 days
Qualifications
• Passion for health and wellness; empathetic, client-centered
communicator.
• Tech adaptability to Zenoti, Serotonin Coach app, InBody, and general
business platforms.
• Strong organization, follow-through, and accountability to outcomes.
• Comfort with consultative sales; ability to educate and motivate.
• Phlebotomy certification a plus.
Tech Stack & Tools
• Zenoti — POS, scheduling, documentation, billing.
• GHL - CRM
• Serotonin Coach app— food, and exercise program delivery, messaging,
habit tracking.
• InBody — body composition analysis and progress tracking.
• Center trackers and whiteboard — daily goals, MTD Goal vs. Actual.
• Email/Teams — internal communication and meetings.
Safety & Compliance
• HIPAA adherence; secure handling of PHI.
• Biohazard protocols; sharps and sample handling where applicable.
Why Join Serotonin Centers
Join a supportive, high-performance team with clear goals, modern tools, and
continuous learning. Make a measurable impact on client health and well-
being while advancing your career.
Apply Today
Submit your application to join Serotonin Centers and help clients become
their most vibrant selves.

NOTE
In person training required in Orlando, FL. Pre-opening training will take place at Mansfield Serotonin location in addition to Fort Worth Serotonin location.
Tentative Opening April, 2026
Fort Worth Location- 4621 Saint Amand Circle, Fort Worth, TX 76126
Mansfield Location (Training)- 971 Matlock Rd Suite 101, Mansfield, TX 76063