Director, Talent Development

WHAT YOU’LL DO

As Director, Talent Development, you’ll design and scale the systems that shape how leaders lead and how employees experience ProService—from day one through long-term growth. This is a highly leveraged role responsible for building manager capability, strengthening organizational effectiveness, and ensuring company-wide development and engagement programs deliver measurable impact. You’ll set strategy, lead through others, and partner closely with senior leaders to translate evolving business needs into practical, adopted solutions across a hybrid workforce.

• Design, launch, and continuously improve a company-wide Manager Development ecosystem, including learning pathways, facilitation models, and performance coaching tools tied to core competencies and business priorities

• Lead organizational design work with senior leaders—diagnosing needs, designing structures and roles, facilitating decisions, and enabling successful change adoption

• Own employee onboarding strategy, ensuring a cohesive, high-impact experience that drives strong satisfaction and faster time-to-productivity

• Execute eNPS survey cycles end-to-end, including participation strategy, reporting, leader enablement, and accountability for action planning and improvement

• Build and run a scalable talent assessment strategy, integrating assessment outcomes into development, succession, and mobility decisions

• Scale and refresh employee recognition programs to drive visibility, participation, and values-aligned behaviors

• Lead and coach the Talent Development team, setting priorities, ensuring execution quality, and strengthening delivery capability

• Partner cross-functionally with People Ops, Marketing/Internal Comms, and business leaders to deliver cohesive, data-driven development and engagement solutions

• Use data and insights to demonstrate impact, surface risks, and make clear recommendations to the CPO

WHAT YOU BRING

You’re a seasoned talent development leader who blends strategic thinking with disciplined execution. You’re comfortable owning multiple enterprise programs at once, leading through others, and influencing senior leaders through insight, structure, and credibility. You know how to turn abstract goals—like “better managers” or “stronger culture”—into practical systems that actually change behavior.

• 8+ years of progressive experience in talent development, learning & development, organizational development, or talent management

• Proven success designing and scaling manager or leadership development programs with measurable improvements in effectiveness

• Demonstrated experience leading organizational design efforts in partnership with senior leaders, including change enablement

• Ownership of at least two enterprise employee-experience programs (e.g., onboarding, engagement/eNPS, recognition, talent assessment)

• Strong program and stakeholder management skills, with a track record of delivering complex, cross-functional initiatives on time

• Data-driven approach, with experience using surveys, assessments, and people analytics to evaluate impact and guide decisions

• Comfort with modern learning, engagement, and survey tools—and the ability to drive adoption through clear communication and leader enablement

WHY PROSERVICE

At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.

We believe great work happens when people are trusted, supported, and challenged to grow. We’re building a workplace where high standards and a strong sense of purpose go hand-in-hand—and where your contributions directly impact Hawaii’s employers, their employees, and the broader communities we serve. Here’s what you can expect:

• A Culture That Means Something: Our Core Values aren’t just words on a wall. They guide how we work, make decisions, and support one another.
• Trust and Autonomy: You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.
• Real Opportunities to Grow: Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.
• Flexibility with Accountability: As this role requires the individual to be located on O'ahu, we offer hybrid work options.
• Competitive Compensation and Benefits: We value your contributions and back that up with strong pay $155,000.00 - $170,000.00 per year, full benefits, and resources to support your well-being.