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Customer Service Superintendent
Customer Service SuperintendentRausch Companies • Birmingham, AL, US
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Customer Service Superintendent

Customer Service Superintendent

Rausch Companies • Birmingham, AL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Description :

The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process while providing Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager.

Duties & Responsibilities

  • Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes.
  • Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations.
  • Works in tandem with Division in providing warranty service to tenants and assisting in resolving tenant relations.
  • Review and assess requested repairs for validation.
  • Acts as the coordinator and liaison with vendors in completing repairs.
  • Performs repairs not requiring a professional license.
  • Performs Move In, Move Out and Tenant Turn process.
  • Performs and attends Home Owner Orientations on new acquisitions.
  • Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs.
  • Performs periodic inspections on occupied properties.
  • Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs.
  • Conducts periodic inspection of vacant units for market-ready condition.
  • Update job and market knowledge on an ongoing basis.
  • Additional duties as required

Requirements :

  • Minimum of 2 years’ experience in construction or a related field.
  • Ability to work as part of a team.
  • Ability to lead and coordinate Trade Partners.
  • Competency in MS Office and relevant databases and software.
  • Customer focus and bottom-line orientation.
  • Ability to operate under solid pressure and meet tight deadlines.
  • Physical Demands

  • Pushing and pulling heavy items on a regular basis
  • Frequently lifting items of varying weights
  • Extended periods of standing or sitting
  • Periodic stooping, kneeling, and bending
  • Must have manual use of hands and vision to use computer constantly
  • Employee Benefits

  • Medical Insurance – PPO and HDHP Options
  • HSA – with eligible HDHP
  • Dental and Vision Insurance
  • 401(k) – includes company match of up to 5%
  • Generous Paid Time Off (PTO)
  • Paid Maternity and Paternity Leave
  • Adoption Assistance and Leave
  • Tuition Assistance
  • And More!
  • PI6deb0c91b2a8-25405-39208544

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