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Customer Service Representative
Customer Service RepresentativeImagine Staffing Technology • Buffalo, NY, US
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Customer Service Representative

Customer Service Representative

Imagine Staffing Technology • Buffalo, NY, US
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  • [job_card.full_time]
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Job Description

Job Description
Job Title: Customer Service Representative
Location: Buffalo, NY
Hire Type: Temp – to – perm
Pay Range: $20.00/hour
Work Type: Full-time
Work Model: Onsite
Work Schedule: Monday – Friday, 9am – 5:30pm
Recruiter Contact: Luisa Beato; lbeato@imaginestaffing.net
Nature & Scope:
Positional Overview
The Imagine Group is recruiting for a Customer Service Representative on behalf of our client, a leading environmental services provider in Buffalo, NY specializing in waste management, recycling, and industrial cleaning solutions. The organization supports municipalities, businesses, and manufacturers with sustainable disposal practices and innovative resource recovery programs. Known for its commitment to safety, compliance, and environmental stewardship, it plays a key role in maintaining clean and efficient communities.
In this role you will be responsible for serving as the primary point of contact for customers, handling inquiries, service requests, and issue resolutions with a high level of professionalism. You will coordinate with internal teams to ensure timely service delivery, maintain accurate account records, and support billing or scheduling needs. Success in this role requires strong communication skills, attention to detail, and a commitment to delivering a positive customer experience.
Role & Responsibility:
Tasks That Will Lead to Your Success
  • Successfully complete training to become knowledgeable about the waste services industry and company services and policies.
  • Respond in a timely and accurate manner to residential and commercial customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
  • Effectively respond to routine issues regarding service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
  • Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner.
  • Receive and review individual performance metric reports and action plans with manager to understand individual performance.
  • Enter service data into computer.
  • Log information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to track service inquiries and resolution.
  • Perform other job-related duties as assigned or apparent.
Skills & Experience
Qualifications That Will Help You Thrive
  • High School Diploma or GED (accredited)
  • 2 – 3 years of Customer Service experience, call center environment preferred.
  • Other Knowledge, Skills or Abilities Required.
  • Basic use of the MS Office (Word, Excel and Outlook).
  • Strong keyboarding skills.
  • Professional email communication skills.
  • Excellent verbal, written and analytical skills.
  • Good time management skills to prioritize and plan work activities.
  • Positive and engaged attitude.
  • Identifies and resolves problems in a timely manner.
  • Reacts well under pressure and treat others with respect.
  • Work efficiently and effectively, both independently and as a team to ensure call standards.
  • Balances team and individual responsibilities and helps build a positive team atmosphere.
  • Adapts and able to deal with frequent changes in the work environment.
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Customer Service Representative • Buffalo, NY, US

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