Epic Security Analyst II

Position Summary Department : Information Technology Status : Full-Time Shift : Monday - Friday, 8am-5pm, hybrid(2x a week onsite) in Orlando, FL *On Call Required* At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond. ORLANDO HEALTH - BENEFITS & PERKS : All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO / Holidays, and more for full time and part time employees. Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare Position Overview Under the direction of the Manager, Identity Access Management and in support of the chief information security officer (CISO) and Orlando Health organizational business units, the Epic Security Analyst II, will provide consultation and guidance to the development, internal application and technical teams, and the third-party Epic EMP / SER provisioning vendor to maintain optimal protocols for granting and revoking appropriate end-user access for supported applications. The Epic Security Analyst II will be responsible for the administration and coordination of all tasks related to SER, security tools, and policies and processes for Epic. This position provides outstanding client service and must be very knowledgeable about policies, procedures, and business operations. Responsibilities Essential Functions • Establishes Epic security protocols, in consultation with appropriate organizational stakeholders, and maintain the security of the Epic application. • Understands the foundational structures of Epic software, including profiles, roles, menus, and security classes, as well as network and device security relating to Epic and Epic end users. • Performs daily Epic security administration functions, including managing customer access requests, creating and / or deleting user profiles and accounts, maintaining appropriate documentation, and monitor and audit access logs. • Performs provider import / build as needed, and cross-referencing user lists. • Within the Epic system, develops, manages, and maintains standard security configuration, security classes and templates, security class ownership, blueprints, and provisioning / deprovisioning of application security levels and roles. • Works with Epic application teams to design system-level access, such as logout times, and lead decisions related to ownership and change delegation guidelines. • Takes ownership on process improvement in Epic Security provisioning, monitoring, and auditing. • Provides day-to-day troubleshooting, analysis, and resolution related to provider record issues. • Works with Epic project representatives to complete design, build, and testing tasks in accordance with the project plan. • Identify issues that arise within security and provider configuration as well as issues that affect other application teams, and work to reach resolution. • Builds and maintains Knowledge Base, and any other Epic Security related process, procedures, and policies. • Identifies and implements requested changes to the system. • Maintains effective communication with the Information Services Security Risk and Compliance Team and be able to understand business needs and security concerns and communicate effectively to management. • Develops own and manage all other user and provider standards and processes and associated documentation. This position requires strong collaboration with credentialing and provider management functions. • Coordinates with Epic Hosting Team and support technical teams. • Takes lead on implementation, including but not limited to presentations, Q&As, Policies, coordinating of training. • Oversees testing, follow up with stakeholders • Maintains regular communication with Epic representatives, including participating in weekly project team meetings. • Analyze, interpret, and present audit findings in clear, concise reports. • Identifies, recommends changes, and leads implementation of process improvements to improve efficiency and accuracy. • Other duties as assigned Other Related Functions • Independently serve periods of on-call coverage at scheduled intervals. • May be required to support upgrades and unplanned events during after-hours and weekends. • Has the ability to interface with, and gain the respect of, stakeholders at all levels and roles in the company. • Demonstrates good judgment, a sense of urgency and has demonstrated commitment to high standards of ethics, regulatory compliance, customer service and business integrity. Qualifications Education / Training Associates degree in either Healthcare, information Technology or Business. Licensure / Certification Required Epic Certifications : • Security 101-Epic Fundamentals Certification • Security 200-Epic Security Administration Certification Preferred : • IT Security industry certification (i.e., Security+, A+, CCNA) • Certified Identity and Access Manager (CIAM) • Certified Identity Management Professional (CIMP) • Microsoft Identity and Access Administrator Associate Experience A minimum of four (4) years of information technology and three (3) years customer support experience.Essential Functions • Establishes Epic security protocols, in consultation with appropriate organizational stakeholders, and maintain the security of the Epic application. • Understands the foundational structures of Epic software, including profiles, roles, menus, and security classes, as well as network and device security relating to Epic and Epic end users. • Performs daily Epic security administration functions, including managing customer access requests, creating and / or deleting user profiles and accounts, maintaining appropriate documentation, and monitor and audit access logs. • Performs provider import / build as needed, and cross-referencing user lists. • Within the Epic system, develops, manages, and maintains standard security configuration, security classes and templates, security class ownership, blueprints, and provisioning / deprovisioning of application security levels and roles. • Works with Epic application teams to design system-level access, such as logout times, and lead decisions related to ownership and change delegation guidelines. • Takes ownership on process improvement in Epic Security provisioning, monitoring, and auditing. • Provides day-to-day troubleshooting, analysis, and resolution related to provider record issues. • Works with Epic project representatives to complete design, build, and testing tasks in accordance with the project plan. • Identify issues that arise within security and provider configuration as well as issues that affect other application teams, and work to reach resolution. • Builds and maintains Knowledge Base, and any other Epic Security related process, procedures, and policies. • Identifies and implements requested changes to the system. • Maintains effective communication with the Information Services Security Risk and Compliance Team and be able to understand business needs and security concerns and communicate effectively to management. • Develops own and manage all other user and provider standards and processes and associated documentation. This position requires strong collaboration with credentialing and provider management functions. • Coordinates with Epic Hosting Team and support technical teams. • Takes lead on implementation, including but not limited to presentations, Q&As, Policies, coordinating of training. • Oversees testing, follow up with stakeholders • Maintains regular communication with Epic representatives, including participating in weekly project team meetings. • Analyze, interpret, and present audit findings in clear, concise reports. • Identifies, recommends changes, and leads implementation of process improvements to improve efficiency and accuracy. • Other duties as assigned Other Related Functions • Independently serve periods of on-call coverage at scheduled intervals. • May be required to support upgrades and unplanned events during after-hours and weekends. • Has the ability to interface with, and gain the respect of, stakeholders at all levels and roles in the company. • Demonstrates good judgment, a sense of urgency and has demonstrated commitment to high standards of ethics, regulatory compliance, customer service and business integrity.

Education / Training Associates degree in either Healthcare, information Technology or Business. Licensure / Certification Required Epic Certifications : • Security 101-Epic Fundamentals Certification • Security 200-Epic Security Administration Certification Preferred : • IT Security industry certification (i.e., Security+, A+, CCNA) • Certified Identity and Access Manager (CIAM) • Certified Identity Management Professional (CIMP) • Microsoft Identity and Access Administrator Associate Experience A minimum of four (4) years of information technology and three (3) years customer support experience.