Customer Service Representative - Landscaping & Lawn Care

The Grounds Guys are excellent at taking care of our customers and providing exceptional residential and commercial lawn care, landscaping, drainage, lighting, and hardscape services. But that only happens because we have amazing people like you on our team. If you’re ready to take the next step in your career—or you’re already thriving as a sales professional, estimator, or relationship builder—we want to talk with you.

At The Grounds Guys, we’re more than just “the lawn guy.” We’re a dedicated team of lawn care and landscaping professionals who know how to make a great first impression. From the professionalism of our crews to the quality and detail behind every project, we proudly stand by the Neighborly Done Right Promise every time.

Here at Grounds Guys, we’re looking for a motivated, customer-focused Sales Representative whose primary role is to meet with customers, create estimates, close work, and become an integral part of growing the business.

Is This Right for You?

If you identify with several of the statements below, we want to speak with you right away.

• You enjoy meeting new people and building trust quickly.
• You love sales especially consultative, relationship-based sales.
• You’re comfortable walking properties, identifying needs, and recommending solutions.
• You take pride in follow-up and closing the deal.
• You see customer questions or concerns as opportunities to create raving fans.
• You communicate clearly, professionally, and confidently.
• You thrive in a fast-paced environment with multiple leads and projects at once.
• You take ownership of your results and enjoy being rewarded for performance.

Your Responsibilities as a Sales Representative

Sales & Estimating

• Conduct onsite property assessments for landscaping, lawn care, pruning, hardscape, drainage, lighting, and seasonal services.
• Listen to customer needs and recommend appropriate solutions.
• Prepare clear, detailed, and accurate estimates and proposals.
• Present estimates professionally and confidently.
• Follow up consistently with prospects to convert leads into signed jobs.
• Close new business and meet or exceed monthly sales goals.
• Upsell enhancements and additional services when appropriate.
• Build long-term relationships with residential and commercial customers.
• Represent the company professionally at all times.

Sales Administration & Communication

• Track leads, estimates, follow-ups, and closed sales in the company CRM.
• Communicate effectively with the operations team to ensure smooth job handoffs.
• Maintain accurate notes, photos, and documentation for each project.
• Report sales activity, closing ratios, and revenue performance to management.

How We Measure Success

• Sales Performance: Closing percentage, revenue generated, and consistency.
• Follow-Up: Timely and professional communication with every lead.
• Customer Satisfaction: Positive customer feedback and repeat business.
• Estimate Accuracy: Clear scope, proper pricing, and minimal change orders.
• Customer Retention: Building trust that leads to long-term relationships.
• Software Utilization: Proper use of CRM and estimating tools.

Job Requirements for Sales Representative

• Strong sales mindset with high personal accountability.
• Proven experience in sales, estimating, or customer-facing roles.
• Landscaping, lawn care, construction, or home services experience preferred.
• Excellent communication and customer service skills.
• Ability to perform onsite estimates confidently and professionally.
• Working knowledge of landscaping services, materials, and terminology.
• Willingness to learn company systems, pricing, and processes.
• Clean driving history and valid driver’s license.
• In addition, there are a few additional mandatory requirements that are necessary to be considered for this position which include the occasional weekend project and seasonal snow removal at the discretion of management.

Benefits & Pay

Compensation for this position is based on experience and performance.

Compensation May Include:

• Base salary plus commission on sold projects
• Performance-based bonuses
• Fuel card or mileage reimbursement
• Ongoing sales and professional development training
• Advancement opportunities as the business grows

We know that’s a lot of information, but that’s because we’re looking to hire only the best. If that’s you, apply today. If you meet the requirements for the position, our system will schedule you for an interview immediately.