Parts Specialist

Parts Specialist

Compensation Pay Range : $16.50 - $24.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Essential Job Functions :

• Follow and promote all company customer service programs.
• Promptly greet retail / walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and / or installer service specialists in serving the professional customers.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone.
• Responsible for accurately maintaining and securing the cash drawer.
• Process exchanges and returns for credit in a friendly manner.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates.
• Perform various daily operational tasks.
• Operate brake lathe and other store test equipment.
• Perform various in-store services for customers.
• Occasionally drive a delivery vehicle to make deliveries.
• All other duties as assigned.

Skills / Education / Knowledge / Experience / Abilities :

Required : Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly and professional customer service. Must be able to multitask, handling customers on the phone and in the store at the same time.

Desired : Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package :

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.