A company is looking for a Senior Product Manager, Voice.
Key Responsibilities
Own and execute the product strategy and roadmap for the Voice channel and Knowledge Base
Collaborate with cross-functional teams to ensure successful product development and launches
Oversee the product development lifecycle from concept to launch, ensuring timely delivery and quality outcomes
Required Qualifications
5+ years of experience in product management, particularly with voice or contact center features
A degree in a technical or related field, or equivalent professional experience
Experience with AI and its application in product management
Strong ownership of large projects and ability to work in ambiguous environments
Data-driven approach to setting goals and measuring success based on customer impact
Senior Product Manager • Spokane, Washington, United States