Statewide Processing Center Administrator

Job Requisition ID :   52555

Opening Date : 02 / 18 / 2026

Closing Date : 03 / 03 / 2026

​Agency :   Department of Human Services

Class Title :  SENIOR PUBLIC SERVICE ADMIN (40070)

Skill Option :   Health and Human Services

Bilingual Option :   None

Salary : Anticipated Salary : $10,500 - $12,474 per month ($126,000 - $149,688 per year)

Job Type : Salaried

Category :  Full Time

County : Sangamon

Number of Vacancies : 1

Bargaining Unit Code :   None

Merit Comp Code :  Term Appointment / Agency

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume / Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and / or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services is seeking to hire an administrator to oversee Statewide Processing Centers. This position plans, develops, organizes, controls, and manages, through subordinate staff, the operations related to the complex duties of the delivery of services through the Statewide Processing Centers and implements policies, procedures, processes, and standards in accordance with State and Federal regulations; develops, reviews, and implements, existing program goals; participates in the planning and programming of agency activities mandated by legislation, regulations, and the Division; acts authoritatively on issues impacting division management; confers with Associate Director and other administrative staff on feasibility of recommended policies and procedures; and interprets new legislation and administrative policies and procedures.

Essential Functions

• Serves as the Statewide Processing Center Administrator for the Division of Family and Community Services.
• Assists in the Division’s administration of providing services to individuals through a statewide call center.
• Plans, assigns, coordinates, and evaluates through subordinate supervisors the activities of the Statewide Processing Centers.
• Serves as full-line supervisor.
• Prepares, reviews, and analyzes reports regarding Statewide Processing Center activity, quality, and productivity.
• Travels to represent the Division as spokesperson at local, state, and national organizations and task forces giving presentations, interpreting, and explaining Department of Human Services (DHS) initiatives and interpreting program policy and mandates.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Preferred Qualifications

Conditions of Employment

Work Hours :   Mon - Fri, 8 : 30am - 5 : 00pm; 1-hour unpaid lunch

Headquarter Location :   100 S Grand Ave E, Springfield, Illinois, 62762

Family and Community Services

Statewide Processing Centers

Administration

Work County :   Sangamon

Agency Contact :   DHS.HiringUnit@illinois.gov

Posting Group :   Leadership & Management; Social Services

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following :

For more information about our benefits please follow this link :   https : / / cms.illinois.gov / benefits / stateemployee.html

Term Appointment

Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Human Services’s discretion.

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com  homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com  homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the  career portal  for State employees and review the  Internal Candidate Application Job Aid

Non-State employees : on  Illinois.jobs2web.com  – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :