Account ManagerMedium • San Francisco, CA, United States
Account Manager
Medium • San Francisco, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Attend Ramp Camp, which is Lever’s week‑long version of onboarding where you’ll learn about all aspects of the business with a cross‑functional group of new Leveroos Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently On a regular basis Conduct customer check‑ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings. Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they’re maximizing Lever's impact Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in‑person visits Identify the current hiring practices and internal business goals of your customer accounts Successfully complete certification for the following areas : Product, Reports & Lever Talent Intelligence (LTI) Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team Teach customers best practices for using the Lever product suite through webinars and targeted training sessions Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines. Partner cross‑functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high‑quality customer experience Be proactive in strategic planning; deliver value‑based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal dat Utilizing agreed‑upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever. Provide feedback for process improvements which improves our abilities to better serve both external and internal customers Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally Get involved in hiring and growing the team by helping to interview candidates Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer‑centric focus with our products and services Confidently handle high‑stakes, time sensitive issues with customers Ensure Lever’s success based on the customers specific business case across a 12‑month account lifecycle Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment Help train new Customer Success Managers by participating in team on‑boarding sessions
Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You’ll serve as an advisor to our customers and take a consultative approach to ensure customers are set up for long-term success as high performing hiring organizations using the Lever product suite.
As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do— the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.
Quo Vadis?
We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.
SKILL SET
- 3+ years of customer relationship or account management experience working in software as a service (SaaS)
- Solutions and results-oriented mindset
- Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
- Highly organized with strong project management and time management skills
- Hands‑on experience with product training to external customers
- Proven experience delivering value‑based communications
- Strong ability to facilitate meetings with customers and users of various levels of seniority
- Empathy for customers
- Experience with opportunity identification for account expansion and revenue growth
- Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers
Within 1 MONTH, YOU'LL :
WITHIN 3 MONTHS :
WITHIN 6 MONTHS YOU'LL
#J-18808-Ljbffr
[job_alerts.create_a_job]
Account Manager • San Francisco, CA, United States
[internal_linking.related_jobs]
Account Manager, Programmatic Retail.What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today.
We were born digital and we are a new ...[show_more]
We are the leader in human-centric cybersecurity.Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations.
We’re driven by a mission to stay ahead...[show_more]
Perfect Audience is seeking a Chicago-based Account Manager ready to become a charter member of our customer success team.
The customer success team is the "secret sauce" that makes Perfect Audience...[show_more]
Bauer’s Intelligent Transportation is looking for an account manager to join our highly successful sales team in San Francisco.
Bauer’s IT is the Bay Area leader in luxury bus & shuttle service for ...[show_more]
The Account Manager is responsible for directly supporting the Customer Success Department, with a core focus on helping our Merchant Partners achieve value from the services we offer.Key initiativ...[show_more]
We are looking for a candidate to fill a newly created position as an Enterprise Expansion Account Executive.In this role, you will drive sales growth through targeted acquisition and expansion eff...[show_more]
As the Account Manager, you’ll : .Serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded, using data to guide discussions and decisions.Utili...[show_more]
Our organization includes a strategic team of big thinkers and creatives who truly work interdependently.Whether planning our Customer Experience program, developing multi-pronged marketing strateg...[show_more]
What Will Make Your Role Exciting : .Define and grow your institutional / high-net-worth clientele – in the fast-evolving crypto and blockchain industry, there are no boundaries to who your clients are...[show_more]
Join a scaling, tight-knit team thats working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage fo...[show_more]
Civ Robotics is revolutionizing the $3 trillion infrastructure construction industry by automating repetitive, labor‑intensive tasks.
Our mission is to bridge the workforce gap and accelerate the de...[show_more]
Account Managers are the client lead for project / program delivery and growth associated with a specific account (or accounts).
She / he will oversee the client relationship and is responsible for lead...[show_more]
Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.At Bonneville International, our purpose is to build up, connect, inform, and c...[show_more]
Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.At Bonneville International, our purpose is to build up, connect, inform, and c...[show_more]
Via is using technology to transform transportation around the world.From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.V...[show_more]
Account Manager Job Duties : Manage multiple accounts, ensuring that a high level of customer ret...[show_more]
As an Account Manager at Doka USA, you will play a pivotal role in driving revenue growth through strategic sales initiatives and relationship management.
This role will focus on managing and develo...[show_more]
PLEASE READ : these jobs are testing jobs of Lever's testing environment - please do not apply for this job.Lever was founded ten years ago to tackle the most strategic challenge that companies face...[show_more]
Account Manager, Programmatic Retail
DEPT • Oakland, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Named Account Manager -Mid Market- Los Angeles
Proofpoint • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Account Manager
Perfect Audience • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager
Bauer's Intelligent Transportation • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager
THE ON DEMAND COMPANY LLC • San Francisco, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Expansion Account Manager (Bay Area, California)
Dynatrace • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager
Vagon • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager 2
Pivot Interiors, Inc. • San Francisco, CA, United States
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager - AMER
Crypto.com • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager
PM Demo4 • San Francisco, California, United States, 94102
[job_card.full_time]
[last_updated.last_updated_variable_days]
Account Manager
Civ Robotics • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager
Coolbet • San Francisco, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager
NAB Leadership Foundation • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager
Bonneville San Francisco • Daly City, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager
Monograph • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager
TradeJobsWorkForce • 94707 Berkeley, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager, NorCal Market
Doka USA • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager
Lever Demo - IS Opportunities • San Francisco, California, United States, 94102
[job_card.full_time]
[last_updated.last_updated_30]