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Chief Operating Officer - Personal Injury Firm
Chief Operating Officer - Personal Injury FirmLegal Management Group • Los Angeles, CA, US
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Chief Operating Officer - Personal Injury Firm

Chief Operating Officer - Personal Injury Firm

Legal Management Group • Los Angeles, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Salary :

Chief Operating Officer (COO) Personal Injury Law Firm

Location : In-office, Century Park East, Los Angeles

Job Type : Full-time, Monday to Friday 9am to 6pm

Reports to : CEO

About the Role

Were seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position its for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently.

Key Responsibilities

Departmental Oversight :

  • Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.
  • Ensure KPI tracking, data visibility, and accountability in each department.

Process & Systems Leadership :

  • Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite).
  • Optimize workflow automation and collaboration between Intake, CM, and Medical teams.

    • People Management & Performance :

  • Hire, onboard, and coach department leads and hold them to performance-based metrics.
  • Establish structured onboarding, cross-training, and succession planning systems.

    • Medical & Vendor Negotiation :

  • Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined.
  • Manage investigation resources, vendor contracts, and vendor KPI evaluation.

    • Operational Reporting & Decision Support :

  • Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-making.
  • Present weekly scorecards across departments and identify areas of underperformance.

    • What Success Looks Like

  • 90%+ of department KPIs hit consistently
  • Increased case velocity without reducing settlement value
  • Medical spend per case reduced by [X]% through better negotiation
  • Investigations completed in
  • High team engagement, low turnover, clear org chart with successors in place
  • CEO involvement in ops reduced by 75%

    • Required Skills & Experience

  • 7+ years as COO or Director of Operations in a personal injury law firm
  • Deep knowledge of intakes, CM, litigation, medical records, investigations
  • Experience with KPIs, process mapping, automation tools
  • Prior ownership of law firm P&L, budgeting, and staffing plans
  • Skilled in medical negotiations, lien reductions, and cost control
  • High emotional intelligence with zero micromanagement needed
  • Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.)

    • Preferred Tools & Platforms

  • Filevine, Lead Docket, RingCentral, CallRail
  • Google Workspace, Asana, Zapier, Looker Studio
  • BambooHR, TestGorilla, TalentLMS

    • Soft Skills & Personality Fit

  • Strategic operator with a bias for action
  • Can teach others, not just do the work
  • Calm under pressure, direct communicator
  • Holds teams accountable while building morale
  • Operates with CEO-mindset and owner mentality
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