Customer Support Representative

Customer Support Representative

Join Revvity's dynamic Reproductive Diagnostic Software Services Team and launch your career in healthcare technology while making a meaningful impact as a Customer Service Representative! You'll receive comprehensive training on cutting-edge medical technology, build lasting relationships with healthcare professionals, and directly support life-changing reproductive health programs. Enjoy excellent work-life balance with a 9 : 00 AM - 5 : 30 PM CST schedule, professional development opportunities, and the chance to travel (5-10%) for hands-on learning experiences in Texas and Akron, Ohio.

Responds to incoming phone calls, emails, and system submitted support requests

Troubleshoot and recreate reported issues in software and applications

Document incoming support requests in designated call system

Escalate issues per defined process

Assist program support in researching and responding to customer requests

Additional tasks as assigned

High school diploma

A minimum of 2 years' experience in customer support

Associates degree

3 years' experience in customer support

Knowledge of hospital systems and processes

Strong proficiency with Microsoft Office tools is essential (Excel, Word, PowerPoint)

Experience with Customer Management and Support tools

Ability to contribute to solutions which meet the needs of the business

Ability to meet deliverable deadlines

Excellent interpersonal, verbal, written, communications, and consulting skills

Ability to adapt

Standard working hours 9 : 00am to 5 : 30pm CST with after hours or on-call support as needed on weekends and holidays.

The base salary range for this full-time position is $36,500.00 - $45,500.00. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits :

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and / or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the abilityor unable to usethe online application system and need an alternative method for applying, you may contact OpenJobs@revvity.com.