Front Desk Receptionist

Title: Front Desk Receptionist

Reports to: Campus Director / Pilot Director

Position type: 12 month position (Non-Exempt)

Position Summary

The Front Desk Receptionist position is key to customer satisfaction at New Beginnings High School. The position works closely with customers, potential customers, and employees and is often the first point of contact for the general public.

Key Responsibilities

• Support NBHS by attending community service and outreach activities throughout the year.
• Provide excellent customer service to internal and external customers.
• Greet and assist all callers and walk-in visitors according to NBHS policies and procedures.
• Conduct follow-up calls as directed.
• Follow appropriate security and attendance protocols to check students, visitors, and volunteers in and out.
• Distribute enrollment information packets to existing and prospective customers.
• Manage and replenish front desk reception display materials.
• Assist with cleaning and sanitizing all common areas and surfaces.
• Ensure that all visitors are following NBHS safety guidelines.
• Support all NBHS staff and customers in both face to face and virtual settings.
• Assist with pre-screening customers, staff, and visitors.
• Provide excellent customer service.
• Track enrollment prospect data in contact database.
• Input (initial) customer data into student information systems in an accurate and efficient manner.
• Identify and report data issues/inconsistencies to management.
• Participate in the Retention Check In (RCI) audits and any other state required audits.
• Perform general office duties.
• Prepare reports, correspondence, and presentations as requested by the immediate Supervisor or Principal.
• Schedule appointments with parents and/or customers for campus directors.
• Support school Mission by assisting with home visits.
• Conduct annual review and propose appropriate updates to the Front Desk Receptionist Reference & Procedures Manual.
• Perform other duties as assigned.

Minimum Qualifications

• High School diploma or equivalent
• Multilingual written and verbal skills (preferred)
• A minimum of 2 years of experience using data processing software, procedures, and database management, or the equivalent in appropriate college or technical school data processing courses
• Prior Front Desk/Clerical experience (preferred)
• Excellent written and verbal communication skills
• Background check and fingerprinting clearance
• Knowledge of applicable computer software and hardware process applications such as spreadsheets, word-processing, database and operating systems, and/or presentation software
• Valid Florida driver's license, reliable transportation and valid automobile insurance

Key Competencies

Able to adapt to changing work priorities. Ability to exhibit tact and patience. Able to perform duties accurately and efficiently. Ability to coordinate work tasks to establish priorities, set goals, and meet deadlines. Ability to maintain confidentiality. Able to work both independently and as a team member with other individuals and organizations. Able to set high expectations, contributing positively to NBHS culture. Ability to maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Desire to serve students in an above-and-beyond mentality.

Physical Environment

Requires working indoors in an environmentally controlled office setting. Requires sitting for the majority of the day. Hearing and speaking to exchange information; seeing to read, prepare, and proofread documents; sitting for extended periods of time; dexterity of hands and fingers to operate office equipment; kneeling, bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies; lifting light objects. The ability to lift, carry, move and/or position objects infrequently weighing up to 50 pounds. This position may require travel.

The duties are intended to describe the nature and level of work being performed by the employee assigned to the position. This job description is not meant to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. Other duties may be assigned which are not listed. Additionally, when duties and responsibilities of this job change, this job description will be reviewed and updated, subject to changes and business necessity. New Beginnings High School, Florida, prohibits any and all forms of discrimination and harassment based on race, color, sex, religion, national origin, marital status, age, homelessness, or disability or other basis prohibited by law in any of its programs, services, activities or employment.