Help Desk SupportStrategic Staffing Solutions • Richmond, VA, United States
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Help Desk Support
Strategic Staffing Solutions • Richmond, VA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Help Desk Support
Richmond, VA
$23.00 / per hour
Responsibilities :
- Provide application support through remote access tools to resolve internal end user issues
- Monitor and respond quickly and effectively to calls or chats received to the Service Desk
- Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
- Remotely access and support end user machines to achieve first call resolution
- Utilize Service Now as the ticketing tool to track and escalate tickets for end users
- Assist with onboarding of new Agents by training and allow others to shadow
- Perform other tasks as needed by the Service Desk Managers
- Must be able to work 1st or 2nd shift (5am-11pm ET)
May have to work weekends (only five days / week) schedule and shift determined after training.
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Help Desk Support • Richmond, VA, United States
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