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SaaS Implementation Coordinator
SaaS Implementation CoordinatorBrado • Saint Louis, MO, US
SaaS Implementation Coordinator

SaaS Implementation Coordinator

Brado • Saint Louis, MO, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

About us :

Brado is a consumer engagement firm. Our mission is to become the best in the world at empowering brands and organizations to engage with people on their most important life journeys. Across marketing, communications, innovation and consumer engagement technology, we provide transformative results for our clients.

Brado offers market research and strategy services, digital marketing services as well as an integrated consumer engagement technology solution.

Our Values : At Brado, we value the individual. We believe work and life can be synergistic and should not be at odds. The joy and renewal you get from each source must fuel the other. We have and will continue to cultivate a team who celebrates our diversity of thoughts, beliefs, backgrounds, and lifestyles. We are driven by our passion to do great work with great clients that are truly changing lives.

The Role : Position Summary

The Delivery Coordinator (SaaS Implementation Coordinator) serves as the operational hub for client onboarding and implementation of our conversational AI platform. You’ll manage timelines, drive alignment across internal teams, and ensure a smooth, successful implementation experience. This role requires strong project management skills, attention to detail, and a proactive mindset. You’ll work closely with the Client Success Lead to ensure delivery is not just on time and on spec but also aligned to client goals and long-term success.

Ideal candidates for this role live in the St. Louis metro area. Quite a few members of our Delivery team live in St. Louis and are in our office 2 or 3 days each week to collaborate and meet in person.

Key Areas of Responsibility

Project Management & Coordination

  • Own the end-to-end delivery timeline, from kickoff through launch, and into ongoing optimizations.
  • Facilitate project planning, status updates, and progress tracking across all workstreams (strategy, studio, digital marketing, analytics, configuration, engineering, Q / A)
  • Ensure task clarity, on-time execution, and proactive risk management

Collaboration with Client Success Lead

  • Act as the operational counterpart to the Client Success Lead, focusing on execution while they focus on client alignment and relationship growth
  • Partner with Client Success Lead to translate client goals into delivery plans and track how implementation decisions support those plans
  • Keep the Client Success Lead informed of delivery progress, blockers, and dependencies so they can manage expectations and proactively engage the client
  • Collaborate on client-facing communications, ensuring clarity around timelines, deliverables, and status updates

    • Client Engagement & Communication

  • Support key client touchpoints, such as onboarding sessions and milestone reviews
  • Coordinate feedback loops and ensure client input is captured, documented, and actioned
  • Build trust through clear, reliable communication and attention to detail

    • Quality Control & Launch Readiness

  • Oversee testing, QA, and final launch prep
  • Ensure all platform elements are accurately configured, aligned to scope, and approved by key stakeholders
  • Support post-launch support and performance monitoring work streams

    • Process & Documentation

  • Maintain detailed documentation of timelines, tasks, decisions, and meeting outcomes
  • Identify opportunities to improve implementation process, checklists, and workflows

    • Requirements

  • Bachelor’s degree in Marketing, Communications, Business or equivalent experience.
  • Aligns with our values : People, Commitment, Aspiration, Trustworthiness & Impact
  • 3+ years of experience in project coordination or delivery management, ideally in digital health, SaaS, or healthcare technology
  • Excellent organizational and multitasking skills with a bias for action
  • Proven ability to coordinate across cross-functional teams and manage complex timelines
  • Strong written and verbal communication skills
  • Experience with project management tools
  • Familiarity with conversational AI or healthcare is a plus

    • Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
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