Data Feed Coordinator
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why Work For Ylopo?
At Ylopo we offer team members :
- a commitment to personal development,
- guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
- excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
- team building events, team lunches / happy hours, and other company wide events
- a supportive, caring environment dedicated to continuous learning and growth.
Summary
The Data Feed Coordinator is responsible for coordinating the various components of Ylopo's IDX data feed integrations, including compliance, billing, and reporting. This team member will correspond with various members of MLS boards and may interact with clients and / or brokers on occasion. This role will be email and phone based. This role reports to Erin Druskbasky [MLS Operations Manager].
Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email / tickets and over the phone. Candidates do not have to have prior experience working at real estate, software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and the nuances and compliance requirements of the many MLS boards we partner with. Most importantly, we're looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.
Requirements
Previous experience in a support, administrative, or customer service roleExperience working with an enterprise CRM (Salesforce, Zoho, HubSpot)Intermediate level knowledge of Excel or Google SheetsProfessional manner including a positive demeanor, trustworthy characterConsistent work habits and strong work ethicStrong organizational skills and attention to detailAbility to multitask, and work independently toward deadlinesStrong written and verbal communication skills, ability to work well in a small group settingAbility to take initiative and see projects and tasks through to completionAbility to understand and convey detailed informationUnderstanding of real estate and the real estate profession a plus, but not necessaryResponsibilities
Manage IDX paperwork and reporting for Ylopo clients to ensure compliance with MLS boardsMaintain existing documentation and build new documentation (Google Sheets / Docs / Excel Spreadsheets) based on internal organization of MLS boards and their related IDX feedsReview and report IDX feed technical issues to MLS boards and vendor contactsRespond (via phone / email / text) to all client and / or MLS board requests in a timely manner (2 hour TAT) to provide a high level of customer supportSpeak confidently and professionally with MLS board representatives, clients, and brokersComplete special projects and outbound calls as neededServe as subject matter expert for Ylopo MLS / IDX data feed processLearn the ins and outs of Ylopo productSpecific Tasks
Review the daily IDX feed support queue; respond to tickets or assign tickets to appropriate team member for responseOwn IDX paperwork for various processes (e.g. brokerage change, domain name change, new IDX feed requests, license transfers)Follow up with MLS board(s) for paperwork approvalCoordinate with billing team on IDX / MLS fees for various boardsManage responses related to IDX / MLS issues in internal slack channelsAudit monthly / quarterly client lists for MLS complianceSystem Requirements
The processor should be 2.0ghz and above, Intel core 5 / 7 is highly required for both main and back-up hardwareRam should be at least 16 GB with 100 GB Free disk spaceA headset with the noise-canceling feature20 Mbps & up wired connection for the main internet serviceStrictly no USB Sticks allowed for backup internet connectionShift Schedule : 9AM - 6PM Pacific Standard
Rate : PHP 40,000
MAGIC WORD : YLOPER