Vice President Global Business Services

Position Summary

Johnson Controls is seeking a visionary and execution-focused leader to serve as Vice President of Global Business Services (GBS). This role will be responsible for designing scaling and leading a global GBS organization that delivers high-quality connected services that simplify work reduce cost and elevate customer experience across Finance HR IT Engineering Procurement and Customer Support.

The VP will evolve the maturity of shared services into a GBS model establish Service Quality standards and SLAs lead end to end process and performance management governance and build a high-performance global team of 7000 FTEs.

Key Responsibilities

Strategic Leadership

Define and execute the GBS strategy aligned with Johnson Controls enterprise goals.

Establish shared objectives accountability and buy-in across the C-suite BU executive leaders and regional stakeholders to ensure alignment and adoption of GBS initiatives.

Championing strong understanding and change management as the GBS strategy is executed.

Lead the transition from decentralized shared services to a standardized automated GBS model.

Champion a North Star GBS operating model with global service delivery ownership and regional flexibility.

Serve as the executive sponsor for GBS governance forums and transformation programs.

Operational Excellence

Establish a Global Process Owner structure as part of GBS that defines optimizes and governs E2E processes that are aligned to the GBS scope to enable efficiency standardization service standards and better customer experience

Oversee end-to-end service delivery across value streams (OTC PTP RTR CTS).

Drive process standardization simplification and automation using AI GenAI and RPA.

Establish and monitor KPIs SLAs and financial performance metrics to ensure service quality and cost efficiency.

Transformation & Innovation

Lead the GBS Process Excellence team and Centers of Excellence (CI Change Management Automation Data).

Foster a culture of continuous improvement innovation and digital enablement across service lines.

Select and manage 3rd Party BPO and Service Providers where outsourcing is determined to be an optimal solution.

Talent & Organizational Development

Build and mentor a high-performing global GBS leadership team.

Oversee workforce planning site operations employee engagement and talent development across delivery centers.

Cultivate a strong global culture of collaboration accountability and service excellence.

Qualifications

Experience

15 years of leadership experience in GBS shared services or enterprise transformation.

Proven track record of building and scaling GBS organizations across multiple functions geographies cultures and languages.

Experience leading transformation in matrixed decentralized environments with strong regional autonomy.

Skills

Deep process management expertise in GBS operating models outsourcing and automation.

Strong knowledge of Lean Six Sigma RPA AI / GenAI and digital tools.

Exceptional stakeholder management change leadership and strategic planning capabilities.

Financial acumen and ability to manage large-scale budgets and cost optimization programs.

Preferred Attributes

Integrity First : Demonstrates honesty transparency and a commitment to ethical leadership

Purpose Led : Passionate about making a positive impact through sustainable people-centered solutions

Customer Driven : Focused on delivering exceptional experiences and building long-term strategic relationships

Future Focused : Embraces innovation and continuous improvement always asking whats next

One Team : Collaborates across functions and geographies to create purposeful solutions that propel the world forward

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process please visit here.

Required Experience :

Exec

Key Skills

Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1