Service & Engagement Team Leader

The pay range per hour is $21.75 - $37.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at

https : / / corporate.target.com / careers / benefits

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption,

usage

and

ultimately guest

loyalty. Empowered to make shopping quick and easy for guests at the

checklanes

, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target

we believe in our

leaders

having meaningful experiences that help them build and develop skills for a

career. The role of a Service and

Engagement Team Leader can provide you with the

skills and experience of

uest service

fundamentals

experience

building a guest first team

culture

and driving loyalty

programs

uest engagement; problem solving and resolution

etail business fundamentals

including

department sales trends, inventory management, guest shopping patterns,

pricing

and promotions strategies

lanning department(s) daily / weekly workload to support business priorities and deliver

service and

sales goals

eading a team of hourly team members; including skills in interviewing, developing, coaching,

evaluating

and

retaining

talent

As a

Service and Engagement Team Leader, no

two days

are ever the same, but a typical day will

most likely include

the following responsibilities :

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating

equitable

experiences.

Lead

a team of passionate and knowledgeable Guest Advocates

, Servic

e Advocates

and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest in

teraction

s, quality of

service

resolution, driving

loyalty

and

cleanliness standards

Lead and

demonstrate

a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions

Understand sales goal

s, business reporting and guest insights to

plan and execute daily / weekly

workload

to deliver on store sa

les goals

guest engagement

and troubleshoot

opportunity areas

as needed

throughout the day

Support

Target Loyalty Programs

to

ensure

your team

can

educate

and promote the suite of benefits, features and offerings that reward our

guest

and / or enhance their shopping experience

Support your

direct

leader

by

follow

ing

up

on training complet

ion, checking for understanding

and supporting continuous education opportunities to drive

proficiencies

for all front of store experi

ences

Engage in consistent, meaningful development conversations t

hroughout the critical touch points

within

the

teams

career path

Personalize recognition and appreciation

of your team

to reinforce critical guest service behaviors and promote a positive te

am and guest centric culture

With

guidance

from your direct leader

help l

ead a

culture of accountability through clear expectations and performance management (

listen,

observe

, recognize and coach) on critical Se

rvice and Engagement behaviors

Quickly respond to any

concerns with a

guest

shopping experience by de-

escalating

the situation and ensuring your team understands and feels supported to

resolve or address

guest

concerns and issues

Ensure

your team

members

stay

up-to-date

on

upcoming major promotions, brand launches and events

Evaluate candidates for open positions an

d develop a guest-centric team

Work a schedule that

aligns

to guest and business needs (this includes early morning, evening,

closing,

overnight shifts

holidays

and weekends)

Support and enable

team members

to deliver

pick up

and

drive up

orders

(including drive up

eturns and Starbucks)

efficiently and accurately to

digital

guests

, following all federal,

state

and local

adult beverage

laws

• . Support

guest services as needed.

emonstrate a culture of ethical co

nduct

and

compliance; l

ead team to work in the same way and hold others accounta

ble to this commitment

Lead and

demonstrate

a safety

culture

through m

od

ling and recognizing safe behaviors,

identifying

and corre

ct hazards, holding team accountable to following safety expectations,

assisting

with incident response, an

d reporting / investigating injuries

timely

and accurately.

Mod

el creating a welcoming experience by greeting guests as you & your team are completing daily tasks.

Demonstrate how to engage with guests when

assistance

is needed, engage with guests in a welcoming way, and help sol

ve

their

specific needs.

Lead by thanking guests and

let

them know

we're

happy they chose to shop at Target.

Model the execution of physical security processes in order to enhance the instore security culture.

Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices

If applicable, a

s a key c

arrier, follow all safe and secure training and processes

Address

all store emergency and compliance needs

All other

duties based on business needs

WHAT WE ARE LOOKING FOR

This m

ay

be the right job for you if :

You enjoy interacting and helping others - including guests that

shop

our store and fellow team members you work with

You thrive in a fast-moving, highly

active

and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

You are open to working a flexible work schedule with varying hours,

days

or shifts (including nights, weekends,

holidays

and other peak shopping times).

The good news is

that we have some amazing training that will help teach you everything you need to know to be a

Service and Engagement

Team

Lead

er

But

there are a few skills you should have from the get-go :

High school diploma or equivalent

Must be at least 18 years of age or older

Previous

retail experience preferred, but not

required

Lead and hold others accountable

Ability to communicate on multiple frequency devices and

operate

handheld scanners, and other technology equipment as directed.

Work independently and as part of a team

Manage workload and prioritize tasks independently

and with a team

Welcoming and helpful attitude

Effective communication skills

Capability to

remain

focused and composed in a fast-paced environment and

accomplish

multiple tasks within established

timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :

Access all areas of the building to respond to guest or team member issues

Interpret instructions, reports and information

Accurately handle cash register operations

cash transactions

and oversee cash office processes

as needed

Scan,

handle

and move merchandise efficiently and safely, including

frequently

lifting or moving merchandise up to 1

pounds and occasionally lifting or moving merchandise up to 4

pounds

without

additional

assistance from others

Climb up and down ladders as needed

Flexible work schedule (e.g., nights,

weekends

and holidays) and re

liable and prompt attendance necessary

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed

Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role : https : / / tgt.biz / BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios : https : / / tgt.biz / BenefitsForYou_C

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to

candidate.accommodations@HRHelp.Target.com.

Non-accommodation-related

requests, such as application follow-ups or technical issues, will not be addressed through this channel.