Technical Enrollment Coordinator

About ECC :

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person-students, staff members, faculty members, and campus visitors-feels valued. The work of each ECC employee is central to the college's mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule :

Typical schedule : Monday and Thursday 8 : 00 AM-5 : 00 PM, Tuesday and Wednesday 10 : 00 AM-7 : 00 PM, and Friday 8 : 00 AM-4 : 00 PM. Schedule subject to change based on departmental needs or special events

Rate of Pay :

This is a Full-Time Support Staff position at grade 12 with an annual salary range of $41,926 to $55,901. The salary offer will be based on education and experience, in alignment with the College's compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Benefits :

• Medical, Dental, Vision Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Account (FSA, DCA, Commuter)
• Retirement Plans (Pension, 457b, 403b)
• Time Off with Pay
• Professional Development / Expense
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Sick Banks

FLSA Status : Non-Exempt

Grant Funded : No

Job Summary :

An employee in this classification performs work of moderate difficulty by providing leadership to the team through scheduling, orienting and providing exemplary customer service to students. Work involves the ability to troubleshoot registration issues and to orient students on registration. General supervision is received from the assigned manager.

Required Knowledge, Skills & Abilities :

1. Associate degree or equivalent combination of training and experience.

2. Working skill in professional interactions to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.

3. Working skills in verbal and written communication.

4. Working skills in team leadership, organization, scheduling and decision making.

5. Good knowledge of MS Office Suite.

6. Must be available to work a flexible schedule, including evenings and weekends when required by the department's needs.

Desired Knowledge, Skills & Abilities :

Essential Duties :

1. Provide oversight for the daily operations and workflow of First Stop. Provide direction and training for staff and student worker(s); ensure coverage and coordinate responses to accessECC issues and resolutions.

2. Respond to inquiries in all modalities of communication; train students to navigate the website; respond to questions and guide students and staff regarding use of accessECC services and facilitate utilization of college resources through referrals to appropriate services and personnel.

3. Identify and propose resolutions to accessECC issues in collaboration with business analyst.

4. Serve as liaison to web designers regarding accuracy of data and development of web services.

5. Develop and implement communication that will assist students and staff with enrollment services utilizing relevant and up-to-date technology.

6. Maintains required training, licensure and / or certifications

7. Maintains confidentiality of privileged information and adheres to applicable privacy laws

8. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.

9. Maintains an understanding of the work of colleagues to effectively provide backup and / or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.

10. Adheres to department guidelines for attendance and punctuality

Other Duties :

Physical Demands :

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity :

Close visual acuity (e.g. computer, assembly)

Work Environment : Moderate noise

Environmental Conditions :

Typical office or administrative

Current SSECCA Union Member Information :

The initial posting date for this position is 11 / 13 / 2025. Elgin Community College Support Staff Association (SSECCA) members that apply by 11 / 20 / 2025 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement :

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex / gender / gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College's EEO / AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.