Product Acquisition Lead - MAL

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city / state location of position].

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As Product Acquisition Lead ] within PNC's Business Banking organization, you will be based in Florida.

Job Description

• Provides guidance, training and coaching to sales force and product support personnel for the assigned product(s).
• Gathers and synthesizes product sales / portfolio performance information and reports and provides recommendations to company leadership. Provides sales and performance information to sales market leadership and product support organization. Consults and makes decisions with key stakeholders to help improve sales performance.
• Provides advice and guidance on policies and practices for product design. Resolves more complex product-related inquiries and issues and may participate in sales force goal setting and other related business planning initiatives.
• Designs and may implement training, communication and sales readiness programs and evaluation criteria for monitoring training methods and effectiveness.
• Provides subject matter input to various projects and initiatives based on product or market specialty. Participates in customer experience and sale force improvement initiatives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Business Process Improvement – Knowledge of and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.

Competitive Environment – Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.

Customer Support Policies, Standards and Procedures – Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.

Customer Support Service Agreements – Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Knowledge Of Product Line – Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.

Sales Training – Knowledge of sales training methodologies; ability to ensure that sales and sales management employees have the knowledge and skills required to meet both tactical and strategic sales objectives.

Solutions Development – Knowledge of and the ability to assess customer needs and provide solutions for them.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement :

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4 : Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9 : 00 AM to 5 : 00 PM ET.

Equal Employment Opportunity (EEO) :

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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