Head of Claims

Head Of Claims

At Stand, you'll help build a new class of global property protection. We use advanced physics and AI to model catastrophic risk at the asset level, then automate underwriting and mitigation before loss occurs. Insurance is simply the current delivery mechanism. The real product is a scalable risk engine. We stay when traditional insurers exit. We model what others approximate. And we build systems that change outcomes, not just prices.

The property insurance industry is built to price loss after it happens. It relies on coarse proxies, backward-looking data, and manual processes, then accepts damage as unavoidable. Stand takes a different approach. We simulate how real-world catastrophes affect individual properties, translate that into actionable decisions, and automate the business around it. The result is a platform that can underwrite what others can't and operate with far less friction.

As Head of Claims at Stand Insurance, you will be responsible for managing the Claims lifecycle, end-to-end in conjunction with third party partners and the Operations team. Unlike many Claims roles, however, this role is unique in that it also provides an opportunity to be part of the solution in avoiding claims before they happen by working with mitigation and retrofitting vendors. By being involved in the building process before, during, and after a claim, you will be able to ensure we are fulfilling our promise of security to insureds in every facet.

This role is great for a high energy, execution focused individual with experience in the most challenging property catastrophe markets.

Core responsibilities include:

• Implementing catastrophe response program and strategy for various catastrophe perils in conjunction with TPA partners
• Building core networks for programs such as water remediation, salvage and subrogation, legal defense, and other approved/recommended contractors that can provide high quality repairs for insureds while managing claim expense
• Maintaining Claims compliance in all states and in all functional areas, such as claims handling practices, reporting, OFAC and CMS Medicare compliance, etc.
• Developing internal and external staffing, partnerships, and scaling Claims department for expansion of states and products
• Collaborating with cross-functional teams, including underwriting, product, and actuarial, to collaborate on policy language, underwriting guidelines, and claim reserving practices
• Helping develop best in class wind mitigation vendor networks to help support insureds securing appropriate retrofitting quickly and affordably
• Working with Product and Technology teams to enhance technology for streamlined claim handling processes and create a seamless and transparent claim experience for insureds

Must-haves include:

• 15+ years of property claims experience, predominantly in the personal lines space
• High-value Homeowners experience
• Multi-state expansion exp
• Experience in the Florida marketplace is strongly preferred, but generally shall have experience in one or more CATs in a leadership role
• Comfort working cross-functionally in a fast-paced, entrepreneurial environment

Nice-to-haves include:

• Wildfire catastrophe experience
• Technical competencies and background in designing/working with teams to develop Claims Management software

Compensation is $150,000 to $210,000+ meaningful Equity Grant. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, location where the role is to be performed, internal equity, and alignment with market data.

Stand is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We believe that diversity enriches the workplace, and we are committed to growing our team with the most talented and passionate people from every community. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.