Sales Operations Manager

A Smarter Career Choice

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. You'll find a place where your voice matters. You'll find a team that works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.

Position Summary

The Sales Operations Manager is a hands-on, data-driven leader who will build and execute processes and programs to streamline our sales operations across every market. This role designs and scales training programs, coaching frameworks, and performance dashboards that turn data into daily action. It also owns commission process management and sales systems governance, including CRM standards, integrations, and tooling selection. By building clear, practical playbooks and partnering cross-functionally, the Sales Operations Manager accelerates new market launches, drives consistent execution, and enables reps and managers to perform at their best.

What You'll Do :

• Standardize sales training across all markets with role-based curricula, certifications, and refresh cycles
• Build a sales coaching framework and tools, including scorecards, observation guides, and manager enablement kits
• Work closely with analytics team to design performance dashboards and reports that surface activity, funnel health, and conversion outcomes by market, channel, and rep
• Manage sales commission processes end-to-end, including plan documentation, eligibility rules, calculations, approvals, and dispute resolution
• Evaluate, select, and implement a commission system that supports plan rules, approvals, statements, and auditability, own ongoing administration and improvements
• Document and update sales playbooks that define stages, talk tracks, objection handling, and handoffs
• Support new market onboarding by coordinating tooling access, training schedules, market setup, and materials readiness
• Lead cross-functional projects from scoping through implementation with clear timelines, owners, and KPIs
• Other duties as assigned

What You'll Bring :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.