Job Description
Job Description
Overview
BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.
Responsibilities
Summary
Analyzes, designs, installs, configures, maintains, evaluates and repairs the network infrastructure and application components to ensure network performance meets Company and end user requirements.
Primary Duties and Responsibilities
- Supports the day-today operation of data networks consisting of routers, switches, firewalls, wireless infrastructure, software applications, servers, etc.
- Designs, configures, monitors and optimizes system hardware for optimal uptime and reliability.
- Analyzes systems statistics and guides the implementation of performance enhancements.
- Maintains database reports on performance statistics, user issues, projects, network design and configuration, and inventory of available systems.
- Provides high-level Help Desk technical support to resolve internal and external issues.
- Tracks Help Desk tickets, change management, and other IT projects using the Help Desk ticketing system.
- Manages and maintains the Company WAN and LAN, including assistance to the Telecom team as needed.
- Maintains and updates network, application and system documentation in a location available to management and Development and Systems staff.
- Supports the Company Change Control process for all proposed configuration changes, by reviewing existing and proposed configurations, and performing risk analysis to determine the overall impact of the change on the enterprise network.
- Performs other duties as assigned.
Qualifications
Minimum Requirements
Bachelor’s Degree in Computer Science, Computer Information Systems or related field or equivalent technical experience.At least one years of experience in the following areas :VPN Tunnel Protocols (SSL, IPSEC)
Routing Protocols (BGP, OSPF)Router, switch, WAP, and firewall administrationWiring and cablingWireshark or other packet capturing applicationsValid driver’s license required and the ability to safely operate a motor vehicle.US citizenship required.Ability to receive client’s approval to work on contract required.Must live in the US 3 of the last 5 years (military and study abroad included).Network certifications preferred.Basic knowledge of network principles and hardware.Basic knowledge of DNS systems and the ability to manage both external and internal DNS.Basic knowledge of UNIX / Linux, including CentOS and RedHatBasic knowledge of Windows, including / 2016 / 2019 server.Basic knowledge of Google G Suite applications.Basic knowledge of networking systems and heterogeneous routing hardware.Basic knowledge of TCP / IP, security, and client server technologies.Working knowledge of Log monitoring and SIEM appliances.Ability to communicate technical issues to all levels of management and diverse internal and external contacts at all levels in comprehensible terms.Ability to share knowledge and experience and to provide helpful advice to other team members.Observational skills to validate data obtained via log files and network scanning.Ability to quickly diagnose and resolve complex hardware and software conflicts and issues in a 24x7 uptime environment.Ability to provide detailed and summary documentation for various purposes and audiences.Ability to travel to field offices, both in Colorado and in other states.Ability to work with computers and the necessary software typically used by the department.BI Incorporated