Quality LeadGeneral Physician • Buffalo, NY, US
[error_messages.no_longer_accepting]
Quality Lead
General Physician • Buffalo, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]In addition to the role of PCR II (% of time to be allocated to take inbound calls based on volumes and need as directed by management) In collaboration with team supervisors and managers; develop, implement and manage quality assurance programs to evaluate and improve patient interactions. Ensure alignment with patient experience goals and regulatory requirements. Conduct call listening and eMR workflow reviews; deliver actionable insights and coaching opportunities for team members. Collaborate with training leads to design and deliver targeted coaching and development programs and assist with onboarding training content. Lead continuous improvement initiatives to streamline workflows and ensure a consistent and signature patient experience. Work across the Service Lines with other Quality Leads to standardize and collaborate on quality improvements Analyze quality trends and provide actionable insights to enhance patient experience and service delivery Prepare and present quality performance to leadership teams High school diploma or GED required; two-year college degree preferred. 2-4 years' experience in medical office, training department, call center or customer service environment preferred. Knowledge of insurance and medical terminology. Strong written and verbal communication skills with ability to utilize computer programs. Ability to multi-task and handle a high volume of patient calls in a fast-paced environment.
Training Lead
Join General Physician, PC. - one of WNY's largest and most respected multi-specialty medical groups! We are committed to providing comprehensive, high-quality patient-centered care to improve the overall quality of the lives of our patients.
Location : Buffalo, NY
Position Type : Full-time, First Shift
No nights, weekends, or holidays and free parking!
What you can expect :
- Work-Life Balance : Say goodbye to working nights, holidays, and weekends. No mandated overtime! Monday through Friday, day shifts!
- Comprehensive Benefits : Medical, dental, vision, and more.
- Generous PTO : Enjoy your well-deserved time off.
- 401(K) with 3% Employer Contribution : Secure your financial future.
- Employee Discounts : Exclusive deals, including Verizon Wireless.
What you will be doing :
The primary purpose of this position is to assist in transforming patient experiences by contributing to establishment of consistent processes and workflows that are needed to manage contact volumes and provide support to the General Physician, PC service lines.
Quality Lead :
The education and experience you need :
The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.
[job_alerts.create_a_job]
Quality Lead • Buffalo, NY, US
[internal_linking.related_jobs]
A leading SaaS company is seeking a QA Analyst to ensure the delivery of high-quality software solutions.This role involves analyzing requirements, designing test plans, executing tests, and collab...[show_more]
Ready for more than just a job? Build a career with purpose.At Lactalis in the USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive....[show_more]
Work Arrangement / Location : This is a hybrid position requiring in-office work three days every week.Ideally the position will be based in Buffalo, NY but may be in an M&T office in Buffalo, NY, Bal...[show_more]
The Analyst, Quality Analytics and Performance Improvement role will support Molina's Quality Analytics team.Designs and develops reporting solutions to assist HEDIS audit, rate tracking, and Ident...[show_more]
Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of : Sales Performance.
Repair Optimisation and Compliance; Parts and Acces...[show_more]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more]
Director Of Enterprise Quality Operations, Pharmacy.Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives.Ranked #21 ...[show_more]
The Quality & Food Safety Manager is responsible for leading and managing all Quality, Food Safety, Sanitation, and Regulatory programs.
This role ensures that raw materials, production processe...[show_more]
This role will train to drive a Class B box truck to provide onsite service for parts washer machines, pick up containerized hazardous waste, and sell products / services in a defined route.Safe...[show_more]
AlliedTravelCareers is working with Prime Time Healthcare to find a qualified CT Tech in Lewiston, Connecticut!.Now Hiring : Allied Healthcare CT - Lewiston, ID.
Contact us for Pay Information.Actual...[show_more]
The Technical Capability Leader is a strategic and operational leader responsible for architecting and driving the Agile discipline capability within the Digital Solutions group.The role demands vi...[show_more]
To complete and assign work-specific activities to team members and provide direction and guidance as well as training in the completion of these activities.
This includes resolving complex work-rel...[show_more]
Director Of Conversion Rate Optimization (CRO).Most people start their mornings with coffee that leaves them jittery, crashing, and running on empty.
Everyday Dose exists to fix that because people ...[show_more]
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.Key Responsibilities Establish and improve a QA program for evaluating agent performance across s...[show_more] The Lead Analyst, Quality Analytics and Performance Improvement role will support Molina's Quality Reporting team.Designs and develops reporting solutions to assist HEDIS Outbound, Inbound extracts...[show_more] 
CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life.As a divisi...[show_more]
Quality Inspector Job Duties : Inspects and approves incoming materials by confirming specificati...[show_more]
Designs and builds company specific enterprise application systems and technology expertise across multiple disciplines.Applies and promotes key principles (e.
Considers business problems “end-to-en...[show_more]
SaaS QA Analyst - Manual Testing & Release Quality
InsurePay • Buffalo, NY, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Quality Systems Manager
Lactalis USA • Buffalo, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Credit Model Quantitative Lead (Hybrid)
M&T Bank • Buffalo, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Analyst, Quality Analytics & Performance Improvement- Excel / SQL (Remote)
Molina Healthcare • Buffalo, NY, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Business Success Team Leader
MSX International • Buffalo, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Restaurant Delivery - Receive 100% of Customer Tips
DoorDash • Angola, NY, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Senior Director, Enterprise Quality Governance - Pharmacy
Cencora • Buffalo, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Quality and Food Safety Manager
Gpac • Buffalo, New York, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Class B Sales and Service Route Driver
Clean Harbors • North Evans, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel CT Tech - $2,506 to $2,801 per week in Lewiston, CT
AlliedTravelCareers • Lewiston, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Capability Leader
RSM • Buffalo, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Team Lead
FedEx • Tonawanda, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director of Conversion Rate Optimization (CRO)
Everyday dose • Buffalo, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Quality Lead
VirtualVocations • Buffalo, New York, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Lead Analyst, Quality Analytics and Performance Improvement (HEDIS)
Molina Healthcare • Buffalo, NY, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Quality Engineer I
CooperCompanies • North Tonawanda, New York, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Quality Inspector
TradeJobsWorkForce • 14207 Buffalo, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Lead Engineer, Applications - Edifecs / QConnect - Remote
Molina Healthcare • Buffalo, New York, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]