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CSR / Dispatcher
CSR / DispatcherSoo Hipp Plumbing and Drains • Cerritos, CA, US
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CSR / Dispatcher

CSR / Dispatcher

Soo Hipp Plumbing and Drains • Cerritos, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Benefits:
  • 401(k)
  • Bonus based on performance
  • Free food & snacks
  • Health insurance
  • Vision insurance

CSR / Dispatcher (Dispatcher-Heavy) – Full Time

“Service with a smile, the Hippo style!” 🦛


Are you an experienced, organized, and energetic dispatcher who knows how to keep a plumbing team moving efficiently and customers feeling taken care of? If you thrive in a fast-paced environment, love multitasking, and bring friendly hippo energy to every conversation — we want you on our team!


We are a family-oriented plumbing company that believes in teamwork, excellence, and outstanding customer experiences. If you're looking for a place to grow, feel valued, and be part of a supportive crew… welcome to Soo Hipp Plumbing.


Position Details


  • Role: CSR / Dispatcher (majority dispatching)

  • Schedule: Full-Time, 30–40 hours/week

  • Hours: 9:00 AM – 5:00 PM

  • Location: In-office (not remote)

What You’ll Do


  • Answer inbound customer calls with friendliness and professionalism

  • Book jobs accurately using ServiceTitan or Housecall Pro

  • Dispatch technicians based on skillset, schedule, location, and urgency

  • Manage the tech capacity board daily

  • Send appointment confirmations and follow-up messages

  • Take payments and assist with invoicing

  • Make outbound calls for memberships & maintenance reminders

  • Follow up on open estimates and pending approvals

  • Assist with customer recovery calls and review management

  • Contribute to a smooth, organized office workflow

Requirements


  • 2+ years of experience in dispatching or CSR within the trades (plumbing or HVAC required)

  • Experience using ServiceTitan or Housecall Pro

  • Strong multitasking and time-management skills

  • Comfortable working in a fast-paced environment

  • Excellent phone voice with a friendly, warm presence

  • Strong computer skills and the ability to learn quickly

  • Must be detail-oriented, a strong communicator, patient, coachable, and a natural problem solver

  • Family-oriented values and a desire to support a positive team culture

Benefits


  • Paid Time Off (PTO)

  • Paid Holidays

  • Medical & Dental Benefits

  • Bonuses

  • Supportive, family-oriented team environment

  • Growth opportunities as our company continues expanding

🦛 Why Join Soo Hipp Plumbing?


We don’t just fix plumbing — we deliver Hippo-style service: kind, reliable, upbeat, and committed to excellence. You’ll join a team that celebrates wins, supports each other, and takes pride in serving the community.


If you want to be part of a company where your skills matter and your energy makes a difference, apply today!

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CSR / Dispatcher • Cerritos, CA, US

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