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IVR Developer
IVR DeveloperSmart IT Frame • Plano, Texas, USA
IVR Developer

IVR Developer

Smart IT Frame • Plano, Texas, USA
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  • [job_card.full_time]
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IVR Developer (NICE CXone)

Location : Plano TX(Onsite)

Fulltime

Overview

We are seeking an experienced IVR Developer to design develop and maintain Interactive Voice Response (IVR) solutions using the NICE CXone platform . This role involves integrating IVR systems with CRMs databases and third-party applications to deliver seamless customer experiences.

Key Responsibilities

  • Design & Development

Create update and optimize IVR call flows scripts and applications using NICE Studio.

  • Develop workflows for ACD IVR and other CXone modules.
  • Integration

    • Connect IVR systems with backend databases (SQL / RDBMS) CRMs (e.g. Salesforce) and web services.

  • Implement integrations using REST APIs JavaScript JSON and XML.
  • Testing & Deployment

    • Conduct unit and system integration testing (SIT).

  • Support User Acceptance Testing (UAT) and manage deployment processes.
  • Troubleshooting & Optimization

    • Monitor and resolve issues to ensure high availability and performance of IVR applications.

  • Continuously optimize call flows and system performance.
  • Collaboration

    • Partner with business analysts QA teams and cross-functional stakeholders to gather requirements and define functional designs.

  • Documentation
  • Maintain technical documentation for IVR architecture configurations and call flows.

    • Required Skills & Qualifications

  • Experience

    • 3 10 years of IVR development experience with a strong focus on NICE CXone.

  • Technical Proficiency

    • Expertise in NICE Studio scripting (ACD IVR Workflows).

  • Proficiency in programming languages such as JavaScript C# or Java.
  • Knowledge of telecommunication protocols (VoIP SIP) and CTI integration.
  • Familiarity with cloud platforms (AWS Azure) and CI / CD pipelines is a plus.
  • Education

    • Bachelors degree in Computer Science Engineering or a related field.

  • Soft Skills
  • Strong problem-solving and analytical abilities.
  • Excellent communication and collaboration skills.

    • Key Skills

    CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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